When you are in a disaster zone, much of the standard rulebook for management needs to be ripped up. Everybody is at best stressed, at worst in physical danger. Your job as a manager is to keep your team calm and focused on the job at hand.
This is difficult enough at the best of times, but when the team has been thrown together only a few days previously it becomes even harder. You don’t necessarily know your team members. What if they don’t get on with each other?
On top of dealing with the very basics, like electricity, water and – literally – risk management, any team upsets need to be resolved quickly.
For many years, I worked at Eurovision, the operating arm of the European Broadcasting Union (EBU). As a producer, my focus was on catastrophes; I covered…