Jim Pulcrano is an IMD Adjunct Professor of Entrepreneurship and Management. His current projects include teaching in Lausanne, London and Silicon Valley, research on disruption, and various strategy, networking, customer-centricity, and innovation mandates with multinationals in Europe, Asia, and the US.
COVID-19 has altered the way teams are managed and businesses run. Many such changes will outlast more minor adjustments to the new, post-pandemic, normal. Supply chains will become more resilient and less...