AXA way: The pursuit of excellence through quality of service

When Tony Banet took up his new post as CEO of the North America division of Especia Hispania (the names were changed), he took over a team characterized by mistrust. There had been no CEO at for the previous six months. This management vacuum had...

Conversations matter. They are how people connect, share ideas, stimulate progress, and make sense of the world. They are essential to being human and to humankind. In business, leaders need to manage conversations daily; indeed, talking is talkin...

“It's as if the whole world had suddenly not only suspended all the rules, but also switched on the turbo”, remarked one of my clients recently. Since the profound political and cultural change in mood, which the British-American historian Niall F...

Tackling conflicts head-on is basic to avoid being taken hostage. When we do not address a problem and take action to solve it, due to passivity or the inability to make a clear choice, we are acting like a hostage. When we have a hostage mind-set...

When Amazon announced in September 2024 that it was requiring people to come into the office five days a week rather than three, the reaction was swift and negative: A poll of 2,585 Amazon professionals found that 91% were dissatisfied with the ne...

We may understand the importance of managing emotions in our personal lives, but what about the applicability in business life? After all, business is about business and rational, logical information, right? Wrong! Many studies show that companies...

Conflict in the workplace is not only inevitable – it’s essential. Disagreements, when handled well, are opportunities to strengthen relationships, unleash innovation, and build more resilient teams. Yet for many professionals, conflict still feel...

Salient future research opportunities emerge when we rethink how to define and theorize necessity entrepreneurship (NE). In terms of defining NE, we outline its complex and contextualized nature, emphasizing the need for more nuanced conceptualiza...

Decades of stability can unravel overnight, but sustaining both family harmony and corporate success is a perpetual challenge. Succession is among the buzzwords as all eyes are on City Developments Limited (CDL), where a bitter leadership feud has...