Put the heart back into public services through digital and more
Digitalization, starting with smarter chatbots, can help redefine public services and the relationship between the people and the state, says Seán Meehan....
Author
Seán Meehan
Seán Meehan is Professor of Marketing & Change Management at IMD. He works with senior executives globally to help them provide a focus on customer value creation. Seán is the author of The Customer Copernicus.
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How to become customer-centric with Seán Meehan
April 14, 2022 • by Seán Meehan in Management Cast • 1 min read • 
Podcast available
In episode 2 of ManagementCast, Professor Sean Meehan gives an insight into how to become customer-focused...
Tesco’s dramatic fall and how to avoid it
August 4, 2021 • by Charlie Dawson, Seán Meehan in Magazine • 7 min read
Keeping the customer satisfied is key to creating a ‘super’ brand, but maintaining that success is notoriously difficult, argue Charlie Dawson and Seán Meehan...