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Ping An has embedded AI across its finance, insurance, and healthcare businesses, driving its “integrated finance + health” strategy. The company has invested in resources – including more than 21,000 developers and 3,000 AI scientists – and submitted over 53,000 patent filings related to AI. It has also built a multilayer AI platform with nine financial and five healthcare databases.  

AI has transformed operations: by Q3 2024, 80% of customer service inquiries (1.34 billion) were handled by AI agents, reaching 1.5 billion by Q1 2025. AI underwriting and claims systems deliver instant decisions (for 93% of life policies) and settle claims in minutes, while fraud detection saved ¥9.1bn (around $62m) in 2024. 

Ping An’s EagleX platform applies machine learning to climate risk, issuing 10.5 billion disaster alerts to 67 million people globally. Ping An actively contributes to the AI ecosystem by deploying open-source LLMs (e.g., DeepSeek, Qwen). An AI ethics committee and governance policies guide safe AI use.