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MS&AD has shown strong executive commitment to AI-driven transformation. In his 2024 message, CEO Shinichiro Funabiki highlighted AI’s rapid development and societal impact as a key challenge. The group is actively integrating AI across its operations. For example, MSIG USA’s new data platform uses advanced technologies, including AI, to improve underwriting speed and accuracy. 

Subsidiaries have introduced AI-based products, such as Mitsui Sumitomo’s Dashcam Road Manager, which uses AI to detect road damage, and Aioi Nissay Dowa’s AI fraud detection system, developed with the University of Oxford and Mind Foundry, to target insurance claims fraud. Internally, MS&AD is building workforce capabilities and governance by training personnel on generative AI and mandating education on AI risks.