IMD business school for management and leadership courses

CVS Health has demonstrated strong executive support and investment in AI as a core part of its strategy from 2024 into 2025. The company’s leadership, which includes Ali Keshavarz as Chief Data & AI Officer, emphasizes technology as a catalyst for growth. In June 2025, CVS announced a $20bn tech modernization plan to create a more connected, AI-enabled health experience for consumers, underscoring CVS’s strategic emphasis on AI and technology.  

Internally, CVS is deploying AI to streamline operations – for example, using AI to automate routine pharmacy tasks and improve workflow turnaround times. The launch of a new CVS Health mobile app in early 2025 showcased AI-powered features like conversational chatbots and smart search, enhancing customer service through digital channels.  

CVS has also invested in AI-driven innovations (such as funding an AI virtual care manager startup) and is upskilling its workforce via an in-house Continuous Learning Academy, focused on AI and data science skills. Throughout these initiatives, CVS Health has stressed responsible AI use – setting clear guardrails (avoiding AI in clinical decisions) and signing on to national commitments for safe AI in healthcare – reflecting a balanced approach to leveraging AI for better health outcomes and operational excellence.