Case Study

Ljubljanska Banka: From crisis to opportunity (a): Dealing with resistance

10 pages
March 1996
Reference: IMD-3-0636

The case describes the effect of the break-up of Yugoslavia and the introduction of a market economy on Slovenia’s largest bank, Ljubljanska Banka. The extensive change process embarked upon by the new bank president is discussed, in particular how he overcame resistance within the top management ranks by building a team of supporters and beginning to empower middle and lower managers. The case enables discussion on overcoming resistance to change, building teams, empowering managers and implementing change processes in transition economies in East and Central Europe.

Keywords
Change, Banking
Settings
Europe, Slovenia
1995
Type
Field Research
Copyright
© 1995
Available Languages
English
Related material
Teaching note, Video
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1996 EFMD AWARD WINNER (Transition Management in E&C Europe)
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