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Case Study

Ljubljanska Banka: From crisis to opportunity (a): Dealing with resistance

By Paul Strebel and David Oliver

10 pages

March 1996

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Reference: IMD-3-0636

The case describes the effect of the break-up of Yugoslavia and the introduction of a market economy on Slovenia’s largest bank, Ljubljanska Banka. The extensive change process embarked upon by the new bank president is discussed, in particular how he overcame resistance within the top management ranks by building a team of supporters and beginning to empower middle and lower managers. The case enables discussion on overcoming resistance to change, building teams, empowering managers and implementing change processes in transition economies in East and Central Europe.

Keywords

Change, Banking

Settings

Europe, Slovenia
1995

Type

Field Research

Available Languages

English

Related material

Teaching note, Video

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This case study is part of a series

Ljubljanska Banka: From crisis to opportunity (a): Dealing with resistance
Ljubljanska Banka: From crisis to opportunity (b): Building support
Ljubljanska Banka: From crisis to opportunity (c): Looking ahead

1996 EFMD AWARD WINNER (Transition Management in E&C Europe)

This case study is part of a series

Ljubljanska Banka: From crisis to opportunity (a): Dealing with resistance
Ljubljanska Banka: From crisis to opportunity (b): Building support
Ljubljanska Banka: From crisis to opportunity (c): Looking ahead

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