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    Case Study

    Easyjet EZS 0908: The nightmare flight (C)

    By Dominique Turpin and Els Van Weering
    2 pages
    December 2000
    Order this case study
    Reference: IMD-5-0584

    Six weeks later, Nicole Neuffer decided to use her previously booked ticket but had to cancel her trip because her father died the day before. easyJet replied negatively to her request for a refund.Two more weeks later, she embarked on a Crossair flight. Crossair was a regional airline owned by Swissair. This time Crossair had delays as well. The case describes how the airline dealt with the problem very differently from easyJet on April 4.

    Keywords
    Customer Service, Low Budget, Airline
    Settings
    Europe
    April 2000
    Type
    Published Sources
    Copyright
    © 2000
    Available Languages
    English
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    This case study is part of a series
    • Easyjet EZS 0908: The nightmare flight (A)
    • Easyjet EZS 0908: The nightmare flight (B)
    • Easyjet EZS 0908: The nightmare flight (C)
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    This case study is part of a series
    • Easyjet EZS 0908: The nightmare flight (A)
    • Easyjet EZS 0908: The nightmare flight (B)
    • Easyjet EZS 0908: The nightmare flight (C)
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    All case studies
    Easyjet EZS 0908: The nightmare flight (A)
    By Dominique Turpin and Els Van Weering
    Case reference: IMD-5-0582 ©2000
    Summary
    The case describes the experience of Nicole Neuffer, passenger on easyJet's flight EZS 0908 and the airline's subsequent handling of the situation....
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    Reference IMD-5-0582
    Copyright ©2000
    Copyright owner IMD Copyright
    Available Languages English
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    Easyjet EZS 0908: The nightmare flight (B)
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    Case reference: IMD-5-0583 ©2000
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    Even though easyJet had a refund policy for delays of more than four hours, four days after her experience, Nicole Neuffer had not received any con...
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