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AT&T has firmly placed AI at the center of its strategy and operations. Senior executives (including CEO John Stankey and CFO Pascal Desroches) emphasize AI’s importance, calling it a “great opportunity” for growth. AT&T has empowered its Chief Data & AI Officer (Andy Markus) to spearhead data/AI strategy across the company. Internally, AT&T’s generative AI (GenAI) platform Ask AT&T™ is heavily used: by late 2024, it was generating roughly a billion words per day to automate tasks like code writing and customer-call summarization. The company is also leveraging AI in network and service infrastructure (e.g., using AI for fraud detection, technician routing, energy optimization). New AI-infused products are rolling out, such as the AI-driven AT&T Cloud Voice with Microsoft Teams solution and an AI-powered cybersecurity service with Palo Alto Networks.  
 
AT&T is investing in its workforce’s AI skills (integrating HR content into Ask AT&T and launching AI training programs) and has established governance for responsible AI: it maintains an AI policy and guiding principles and has streamlined internal review processes and supplier requirements to ensure safe, ethical use of AI. Overall, AT&T’s recent initiatives show a comprehensive AI strategy across leadership, operations, workforce, and ethics, positioning AI as a core enabler of operational efficiency and future growth.