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HSBC’s executive leadership has been vocal in championing AI, with Group CIO Stuart Riley’s remit being expanded to include Data and Innovation, and public statements underscoring the importance of building foundational AI capabilities as central to the bank’s long-term strategy. The bank reports hundreds of live AI use cases in fraud detection, KYC and onboarding, transaction monitoring, and customer service. The bank is increasingly integrating generative AI into its products and workflows. Notably, over 20,000 HSBC developers now use AI coding assistants to boost software development efficiency. HSBC has launched new AI-powered services for customers – for example, its Indonesian unit introduced HSBC Fusion, an AI-driven credit assessment tool for SMEs that automates financial analysis to halve loan processing times. 

To support its AI ambitions, the bank introduced mandatory Responsible AI training for all staff and established an AI Academy to develop AI skills from beginner to advanced levels. HSBC formalized its AI ethics framework by publishing its Principles for the Ethical Use of Data and AI in 2024. Oversight structures have been strengthened via a Group AI Review Committee and new AI Review Councils embedded across business lines, to ensure all AI deployments meet rigorous ethical and risk standards.