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KDDI continues to expand its use of AI across infrastructure, enterprise services, and internal operations, reinforcing its position as a leading telecom and ICT provider in Japan. In 2024, the company launched WAKONX, a platform combining networks, data, and AI services, tailored to underpin solutions from smart city data platforms to generative AI tools. To support the compute needs of these services, KDDI is investing heavily in AI infrastructure, including a new Osaka Sakai AI data center developed with HPE and NVIDIA technology, scheduled to start operations in early 2026.  

KDDI also applies generative AI internally, using Microsoft Azure OpenAI Service to streamline proposal creation and cut preparation time by 74%. A dedicated Generative AI Center of Excellence coordinates governance and solution design, while a new AI Security Portal provides resources on threats, defenses, and societal impacts. Looking forward, KDDI is leading a government-backed initiative to create an AI–quantum platform that makes hybrid quantum computing accessible through AI interfaces.