Jan van Hasenbroek (B): Going back to school

“I am done. I feel like staying in bed until the next holiday” a leader said to me last month, slumping into his chair at the end of a long meeting. “And it pains me, because my example is needed more than ever.” Over the past year, I have heard v...

Frontline employees (FLEs) often encounter unpredictable customer requests and operational inconsistencies, forcing them to improvise and deviate from standardized procedures to provide high-quality service. Although the potential benefits of this...

On paper, everything with the project looked fine. Deadlines were being met, the work was on track, and meetings ran efficiently. But beneath the surface, this high-performing manager told us, “I was holding it together on the outside, yet inside,...

Walk into almost any organisation and you will hear the same refrain: ‘We promote on merit here.’ Yet the data keeps telling a different story. Women are still underrepresented in senior roles, even in sectors where they make up most of the workfo...

Microaggressions are subtle, often unintended slights that quietly undermine confidence, belonging, and performance. Their cumulative impact erodes trust and psychological safety, slowing careers and driving attrition. This article examines how mi...

How often has your team changed lately? A new member joins. A key player exits. Roles shift. Strategy evolves. A conflict brews. Performance dips. Today’s teams are in constant flux—reshaped by both internal dynamics and external pressures. And ye...