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Latest Case Studies
Case Study
Mindfulness at SAP (B): From grassroots to global mindfulness

This case picks up the story in 2014 and describes how Bostelmann and SAP spread and deepened the roots of the grassroots program over the span of a decade.

Workplace Well-being General Management Global Business Human Resources Leadership
By Anand Narasimhan, Heather Cairns-Lee and Nancy Lane
Case reference: IMD-7-2521, © 2024
Mindfulness at SAP (B): From grassroots to global mindfulness
By Anand Narasimhan Heather Cairns-Lee and Nancy Lane
Case reference: IMD-7-2521 ©2024
Summary
This case picks up the story in 2014 and describes how Bostelmann and SAP spread and deepened the roots of the grassroots program over the span of a decade.
Reference IMD-7-2521
Copyright ©2024
Copyright owner IMD Copyright
Organization SAP
Industry Information Technology
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

Case Study
Mindfulness at SAP (A): A skeptic attends the program

This case sets up the context for how the global, IT company SAP transformed a grassroots mindfulness program into a formal offering. Using the situation of a skeptical participant as its starting point, it recounts the story of how Peter Bostelmann, delivery executive at SAP Field Services, began a mindfulness journey in the 2010s that led to a…

Workplace Well-being General Management Global Business Human Resources Leadership
By Anand Narasimhan, Heather Cairns-Lee and Nancy Lane
Case reference: IMD-7-2489, © 2024
Mindfulness at SAP (A): A skeptic attends the program
By Anand Narasimhan Heather Cairns-Lee and Nancy Lane
Case reference: IMD-7-2489 ©2024
Summary
This case sets up the context for how the global, IT company SAP transformed a grassroots mindfulness program into a formal offering. Using the situation of a skeptical participant as its starting point, it recounts the story of how Peter Bostelmann, delivery executive at SAP Field Services, began a mindfulness journey in the 2010s that led to a personal transformation. Motivated by the improvements he experienced, Bostelmann sought to bring the positive benefits of mindfulness that he had experienced – navigating challenging situations, managing stressful situations, as well as improved focus and work-life balance – to the wider organization. At the same time, there was a group of practitioners based in Germany that he leveraged in order to help bring mindfulness to SAP. The case follows Bostelmann’s journey to 2013 when he piloted the Search Inside yourself Mindfulness program.
Reference IMD-7-2489
Copyright ©2024
Copyright owner IMD Copyright
Organization SAP
Industry Information Technology
Available Languages English
Contact

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Case Study
The implications of neuroscience for coaching: Key concepts and a toolkit

This note explores the integration of neuroscience insights into executive coaching, focusing on seven key areas: neuroplasticity and growth mindset, mindfulness and self-awareness, emotional self-regulation, motivation and goal-setting, habit formation, cognitive biases and social neuroscience. It discusses how understanding brain function can …

Coaching Change Management Communication General Management Human Resources Leadership
By Michael D. Watkins
Case reference: IMD-7-2595, © 2024
The implications of neuroscience for coaching: Key concepts and a toolkit
By Michael D. Watkins
Case reference: IMD-7-2595 ©2024
Summary
This note explores the integration of neuroscience insights into executive coaching, focusing on seven key areas: neuroplasticity and growth mindset, mindfulness and self-awareness, emotional self-regulation, motivation and goal-setting, habit formation, cognitive biases and social neuroscience. It discusses how understanding brain function can enhance coaching effectiveness and client growth. It examines each area in depth, explaining relevant neuroscience concepts and their practical applications in coaching. It covers topics such as the brain’s capacity for change, mindfulness benefits, emotional intelligence, intrinsic motivation, habit-forming mechanisms, decision-making biases and social cognition. Throughout, the note offers practical tools and techniques for coaches to implement these neuroscience insights. It concludes with a comprehensive toolkit providing specific exercises and instructions for each topic. By incorporating neuroscience principles, coaches can create more transformative experiences for clients and unlock new possibilities for personal and professional development. This approach bridges scientific understanding with practical coaching strategies to optimize client potential and achieve lasting positive change.
Reference IMD-7-2595
Copyright ©2024
Copyright owner IMD Copyright
Available Languages English
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Case Study
Should Unilever pivot from being purpose-led?

The case study delves into strategic transformation and leadership transitions at Unilever since 2009. Unilever has been an industry leader of business sustainability. Paul Polman was a pioneer who introduced the idea that, by addressing social and environmental problems, a company can unlock new growth opportunities. Polman launched a 10-year S…

Strategy Marketing Purpose Sustainability Diversity and Equity and Inclusion
By Goutam Challagalla and Samaja Penumaka
Case reference: IMD-7-2578, © 2024
Should Unilever pivot from being purpose-led?
By Goutam Challagalla and Samaja Penumaka
Case reference: IMD-7-2578 ©2024
Summary
The case study delves into strategic transformation and leadership transitions at Unilever since 2009. Unilever has been an industry leader of business sustainability. Paul Polman was a pioneer who introduced the idea that, by addressing social and environmental problems, a company can unlock new growth opportunities. Polman launched a 10-year Sustainable Living Plan with three objectives: to enhance health and well-being, livelihoods and environmental sustainability. Alan Jope followed in Polman’s path and launched a novel plan for the new decade called The Unilever Compass, focused on sustainability. Unilever took a strategic turn during Jope’s tenure and asked the brands to use their products to solve social issues. He called this “purpose-led branding,” which confused investors. They believed social branding would take the company’s focus away from growth. Tensions were high at Unilever and resulted in a change in leadership. The company wants to focus on growth, which raises questions about the future of corporate sustainability at Unilever.
Reference IMD-7-2578
Copyright ©2024
Copyright owner IMD Copyright
Organization Unilever
Industry Consumer Goods
Available Languages English
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Case Study
SIX Payment Services (A): Disruptive innovation in the European payments industry? (Spanish translation)

The payment processing industry in Europe had operated in largely the same way for decades. A standard system of financial processing and clearing ensured a steady profit pool for most of the players. However, the payments system in Europe was facing threats on a series of fronts, including changing regulation that shifted power away from some i…

Disruption Finance
By Michael R. Wade and Christopher Zintel
Case reference: IMD-7-1543-ES, © 2021
SIX Payment Services (A): Disruptive innovation in the European payments industry? (Spanish translation)
By Michael R. Wade and Christopher Zintel
Case reference: IMD-7-1543-ES ©2021
Summary
The payment processing industry in Europe had operated in largely the same way for decades. A standard system of financial processing and clearing ensured a steady profit pool for most of the players. However, the payments system in Europe was facing threats on a series of fronts, including changing regulation that shifted power away from some incumbents, lower prices, new competitors, and more demanding customers. One of the region’s large players, Swiss-based SIX Payment Services, needed to decide how to respond to these threats.
Reference IMD-7-1543-ES
Copyright ©2021
Copyright owner IMD Copyright
Organization Six Payment Services
Industry Finance and Insurance, Financial Services
Available Languages Spanish
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Case Study
Governance at Uber (B): The board reviews the holder report

Case (B) explains the contents of the Holder report, which investigated the diversity, equity and inclusion culture at Uber and ends with Travis Kalanick’s separation from the company.

Board Corporate Governance Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2586, © 2024
Governance at Uber (B): The board reviews the holder report
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2586 ©2024
Summary
Case (B) explains the contents of the Holder report, which investigated the diversity, equity and inclusion culture at Uber and ends with Travis Kalanick’s separation from the company.
Reference IMD-7-2586
Copyright ©2024
Copyright owner IMD Copyright
Organization Uber Technologies
Industry Manufacturing, Technology
Available Languages English
Contact

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Case Study
Governance at Uber (C): The all-hands meeting

Case (C) discusses the meeting that showcased the proposed actions following the Holder report recommendations and highlights the concerning response of one of the board members.

Board Corporate Governance Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2587, © 2024
Governance at Uber (C): The all-hands meeting
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2587 ©2024
Summary
Case (C) discusses the meeting that showcased the proposed actions following the Holder report recommendations and highlights the concerning response of one of the board members.
Reference IMD-7-2587
Copyright ©2024
Copyright owner IMD Copyright
Organization Uber Technologies
Industry Manufacturing, Technology
Available Languages English
Contact

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Case Study
Common sense is not a common practice: Hangar 12 explosion in the port of Beirut

On 4 August 2020, one of the largest non-nuclear explosions in history destroyed the port of Beirut and most of the city, killing 238 and wounding over 7000 people. The case is structured into five sections illustrating the same event according to five different perspectives: the cargo owner, the ship, the port authorities, the judicial authorit…

General Management Geopolitics
By Sameh Abadir and Marc Chauvet
Case reference: IMD-7-2531, © 2024
Common sense is not a common practice: Hangar 12 explosion in the port of Beirut
By Sameh Abadir and Marc Chauvet
Case reference: IMD-7-2531 ©2024
Summary
On 4 August 2020, one of the largest non-nuclear explosions in history destroyed the port of Beirut and most of the city, killing 238 and wounding over 7000 people. The case is structured into five sections illustrating the same event according to five different perspectives: the cargo owner, the ship, the port authorities, the judicial authorities and the political stakeholders. It aims to show how rational decisions can lead to major disasters. These five perspectives exemplify the Swiss Cheese Model of safety, whereby catastrophes occur when the “holes” in each layer align.
Reference IMD-7-2531
Copyright ©2024
Copyright owner IMD Copyright
Available Languages English
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Case Study
Governance at WeWork: Adam Neumann’s erratic behavior

This is a fascinating case about Adam Neumann’s problematic behavior, which led to the downfall of WeWork, once one of America’s most valued startups.

Board Organizational Behavior Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2591, © 2024
Governance at WeWork: Adam Neumann’s erratic behavior
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2591 ©2024
Summary
This is a fascinating case about Adam Neumann’s problematic behavior, which led to the downfall of WeWork, once one of America’s most valued startups.
Reference IMD-7-2591
Copyright ©2024
Copyright owner IMD Copyright
Organization The We Company
Industry Services, Real Estate
Available Languages English
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Case Study
How Boeing lost altitude

The case study examines recent aviation safety concerns at Boeing, focusing on manufacturing issues, leadership decisions and regulatory oversight. It traces Boeing’s trajectory since the McDonnell Douglas merger in 1997, highlighting the changes in the engineering culture and outsourcing strategy that affected the production quality of the 787 …

Board Corporate Governance Leadership Strategy
By Goutam Challagalla, Patrick Reinmoeller and Samaja Penumaka
Case reference: IMD-7-2588, © 2024
How Boeing lost altitude
By Goutam Challagalla Patrick Reinmoeller and Samaja Penumaka
Case reference: IMD-7-2588 ©2024
Summary
The case study examines recent aviation safety concerns at Boeing, focusing on manufacturing issues, leadership decisions and regulatory oversight. It traces Boeing’s trajectory since the McDonnell Douglas merger in 1997, highlighting the changes in the engineering culture and outsourcing strategy that affected the production quality of the 787 Dreamliner and the 737 MAX aircraft. The case also explores how leadership decisions prioritized cost-cutting over quality, leading to inconsistencies and delays. Then the case discusses the 737 MAX, which was grounded after two major crashes in 2018 and 2019. Investigations by the Federal Aviation Administration (FAA), the Department of Justice and a Senate Committee found defects in the MCAS flight control system and flaws in the safety certification. The case study explores the leadership actions of CEOs McNerney, Muilenburg and Calhoun, who decisively shaped the nature of the company.
Reference IMD-7-2588
Copyright ©2024
Copyright owner IMD Copyright
Organization Boeing
Industry Travel and Leisure, Airlines and Aviation
Available Languages English
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Case Study
Governance at Uber (A): Travis Kalanick derails

Case (A) recounts Travis Kalanick’s journey through the growth of Uber, highlighting instances of his problematic behavior and the board’s lack of oversight.

Board Corporate Governance Diversity and Equity and Inclusion Organizational Culture
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2585, © 2024
Governance at Uber (A): Travis Kalanick derails
By Anand Narasimhan and Shruti Bajpai
Case reference: IMD-7-2585 ©2024
Summary
Case (A) recounts Travis Kalanick’s journey through the growth of Uber, highlighting instances of his problematic behavior and the board’s lack of oversight.
Reference IMD-7-2585
Copyright ©2024
Copyright owner IMD Copyright
Organization Uber Technologies
Industry Manufacturing, Technology
Available Languages English
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Case Study
Metalshub: A steely approach to launching a B2B metal trading platform

Few Business to Business (B2B) marketplaces have succeeded. Metalshub has successfully combined a software platform as a service, with a marketplace matching supply and demand for raw materials used in the Metals and Mining industries. Through innovative pricing and business models, the company has managed to scale its operations in a short time…

Business to Business Digital Disruption Economics Operations Strategy
By Didier Bonnet, Geoffrey G. Parker and Lisa Simone Duke
Case reference: IMD-7-2457, © 2024
Metalshub: A steely approach to launching a B2B metal trading platform
By Didier Bonnet Geoffrey G. Parker and Lisa Simone Duke
Case reference: IMD-7-2457 ©2024
Summary
Few Business to Business (B2B) marketplaces have succeeded. Metalshub has successfully combined a software platform as a service, with a marketplace matching supply and demand for raw materials used in the Metals and Mining industries. Through innovative pricing and business models, the company has managed to scale its operations in a short timeframe.
Reference IMD-7-2457
Copyright ©2024
Copyright owner IMD Copyright
Organization Metalshub
Industry Materials, Metals and Mining
Available Languages English
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Case Study
Contabilizei: Freeing entrepreneurs from Brazil’s tax complexity

The case focuses on Contabilizei, a Brazilian startup providing online accounting services for small and medium-sized enterprises (SMEs). The case study delves into the challenges faced by the company’s founder and CEO, Vitor Torres, as he navigated Brazil’s complex social and economic landscape. Issues such as Brazil’s byzantine tax system, dis…

Entrepreneurship Business to Business Digital Strategy
By Benoit F. Leleux, Diego Dias, Ariella Pfenninger, Daniel Töller and Thomas Villiger
Case reference: IMD-7-2546, © 2024
Contabilizei: Freeing entrepreneurs from Brazil’s tax complexity
By Benoit F. Leleux Diego Dias Ariella Pfenninger Daniel Töller and Thomas Villiger
Case reference: IMD-7-2546 ©2024
Summary
The case focuses on Contabilizei, a Brazilian startup providing online accounting services for small and medium-sized enterprises (SMEs). The case study delves into the challenges faced by the company’s founder and CEO, Vitor Torres, as he navigated Brazil’s complex social and economic landscape. Issues such as Brazil’s byzantine tax system, disparate educational quality and accessibility, and the high cost of doing business in the country are explored. Despite these barriers, Contabilizei demonstrated impressive growth, transforming digital innovation into standardized services. However, the rise of competitors and persistent profitability concerns prompt Torres to thoroughly explore future strategies to maintain market leadership and improve financial performance. The case provides an in-depth analysis of Brazil’s entrepreneurial ecosystem, examining its business, educational, legal and infrastructural realities and their implications for startups as well as the difficult step for startups to become established companies.
Reference IMD-7-2546
Copyright ©2024
Copyright owner IMD Copyright
Organization Contabilizei
Industry Finance and Insurance, Financial Services
Available Languages English
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