Inside conversations: Are you hearing what they’re really saying

An IMD masterclass on the art of truly listening

The quality of leadership depends on the quality of our conversations. Yet even when we think we are listening, we are often interpreting and responding to what we think someone means rather than what they actually said.

In this interactive session Heather Cairns-Lee, Professor of Leadership and Communication, takes participants inside conversations to reveal the hidden habits that can derail even the best-intentioned exchanges. Discover how easily meaning can be lost, distorted or replaced by our own interpretations—and how small shifts in the way we listen and ask questions can make a profound difference.

You will leave with practical questions you can use immediately to create greater clarity, connection and insight in the conversations that matter most.

After the masterclass, join us for:

• An informative discussion on IMD’s leadership programs and signature Orchestrating Winning Performance program, with our Program Advisors.
• Guidance on how our offerings can align with your career goals.
• Answers to your questions about our programs and approach to learning.
  

Agenda:

• 12:00 – 12:45: Masterclass – “Inside conversations: Are you hearing what they’re really saying” with Professor Cairns-Lee.
• 12:45 – 13:00: Engage with our Program Advisors for an overview of IMD’s leadership and Orchestrating Winning Performance programs, followed by a Q&A.

Please note, this event will not be recorded. This is a unique opportunity to experience the IMD learning journey live.