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Zurich has made AI a strategic cornerstone, with over 500 active AI solutions deployed globally as of late 2024. The company appointed a Group Head of AI and a 70-person team to develop AI applications and tools in risk modeling, climate risk, fraud, and claims processing, and built an AI-driven CRM system to consolidate customer and policy data for agents, using 160+ AI-powered tools across its operations. 

Workforce readiness is a priority through initiatives like an Executive AI Masterclass and broad training programs. To ensure responsible adoption, Zurich applies an OECD-aligned AI assessment framework and announced their commitment to  Responsible AI.