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MetLife introduced its New Frontier strategy, emphasizing AI-driven growth in key areas such as group benefits, asset management, and international markets. To support this initiative, MetLife appointed new executive roles – a Chief Data & Analytics Officer and a Chief Information Security Officer – to bolster its AI and data capabilities. In collaboration with Aura, MetLife launched AI-powered tools aimed at addressing mental health challenges in the US employer benefits sector. The company also expanded its partnership with Sprout.ai to enhance global claims automation, improving efficiency and accuracy.  

Internally, MetLife implemented “focus skills” in its MyLearning platform, leading to a 53% increase in employees engaging in AI-related training. To ensure ethical AI usage, MetLife established a Global Responsible Artificial Intelligence Policy and included responsible AI practices in mandatory training.