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Dai-ichi Life Group signaled its commitment to AI-driven transformation, with CEO Tetsuya Kikuta explicitly highlighting generative AI as a major disruptive force and creating a Chief Data & AI Officer role (April 2024) to spearhead AI strategy. In June 2025, the company partnered with Capgemini to open an India-based Global Capability Center to build in-house expertise in AI, data, and cybersecurity.  

Strategic partnerships and investments have been made across its subsidiaries, including STAR Union Dai-ichi Life (India), launching IBM watsonx®-powered investment offerings, and TAL (Australia) deploying a generative AI chatbot to accelerate claims processing. Internally, Dai-ichi Life is training staff in digital skills – assigning 900 employees as “DX promoters” to drive AI and data use, reflecting a focus on people development.