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Case Study

BASF China: Creating service platforms

By Bettina Büchel and Donna Everatt

17 pages

September 2003

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Reference: IMD-3-1283

Dr. Seitz, managing director of BASF Greater China had recently been assigned greater responsibility in order to introduce shared services for BASF China. Given that BASF China consisted of 12 legal entities: 1 holding company, 5 wholly owned companies and 6 joint ventures with 2,700 employees, the organization was considered expensive and inefficient. In order to get the regional business unit heads and joint venture partners on board, Dr. Seitz had to conceive of an implementation strategy for the four service platforms to be initially introduced: HR, Finance, Logistics and Purchasing.

Keywords

Shared Services, Change, Organizational Design, Chemicals

Settings

China
March 2003

Type

Field Research

Available Languages

English

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Case reference: IMD-7-2648 ©2025

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Reference IMD-7-2648

Organization Indian Hotels Company Limited

Industry Travel and Leisure, Hospitality

Available Languages English

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