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Verizon has elevated AI as a strategic priority by launching Verizon AI Connect (Jan 2025), a new platform leveraging its 5G/fiber network and edge compute to support hyperscale AI workloads. Leadership has backed this push – for example, Verizon named Mano Mannoochahr as Chief Data, Analytics & AI Officer (Mar 2025) to drive company-wide AI adoption. Verizon has rolled out new AI-driven products too: a generative AI (GenAI) “Business Assistant” chat tool for small businesses and a major AI-enhanced consumer customer-service makeover (including an AI-powered app and support agents).  

Internally, AI is already used to improve efficiency – the CEO reported that AI automates tasks like fuel use and capacity planning – and customer-care agents have been retrained on AI tools (with real-time “reskilling”) to boost sales and cut call times. Verizon also emphasizes ethics and oversight: it has published Responsible AI principles and built an enterprise-wide AI governance program (a central “AI & Data” organization and Responsible AI team) to manage risk. Overall, Verizon is aggressively integrating AI across its network, products, operations, and workforce, guided by strategic investment in infrastructure, talent, and responsible governance.