Quest International
This case presents the situation of Paul Drechsler, who in 1998 has just become the CEO of Quest International. This global food flavoring and fragrances business, which was a part of Unilever for many years, has recently been purchased by ICI, the British specialty chemical company. Paul’s challenge is to improve its financial performance. One of the first issues facing him is the unusual structure of the business, which consists of two “almost global” businesses; “almost” because Asia is run as a separate unit with a strong dictatorial and protective manager. Paul’s first instinct is to eliminate this geographic division but there are many potential risks. Should this be an early item on his change agenda?
Cranfield University
Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]
Harvard Business School Publishing
60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]
NUCB Business School
1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]
IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.
Research Information & Knowledge Hub for additional information on IMD publications
There is a central paradox at the heart of the AI: The same capabilities that let firms personalize at scale, automate service delivery, and generate operational insight are the ones that surveil, manipulate, and discriminate. In 2025, Apitor, a r...
Elon Musk’s reported Terafab project and Huawei’s Tau Scaling Law look, at first glance, like two versions of the same trend: the return of vertical integration in semiconductors. But the similarity is superficial. Terafab, if it materializes, is ...
Research Information & Knowledge Hub for additional information on IMD publications
in I by IMD
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
in I by IMD
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications
in I by IMD
Research Information & Knowledge Hub for additional information on IMD publications
in I by IMD
Research Information & Knowledge Hub for additional information on IMD publications
in I by IMD
Research Information & Knowledge Hub for additional information on IMD publications
Research Information & Knowledge Hub for additional information on IMD publications