HomeResearch & Knowledgeback to HomeStrategyback to Research & KnowledgeGuidewire (A): Sprinting to successback to Strategy

Case Study

Guidewire (A): Sprinting to success

By John Stuart Read and John Seybold

18 pages

May 2007

Order this case study

Reference: IMD-3-1833

When John Seybold and his partners founded Guidewire (originally Centrica Software) in 2001, he knew little more about the insurance industry than an informed consumer. But as chief architect of the startup company, he also knew he and the team had to learn quickly if they were going to convince mainstream insurers to scrap their expensive aging mainframes and adopt Java-based solutions from an unknown and unproven provider. Seybold felt the flexibility and speed they needed might be realized through current thinking on agile project management and a process called “Scrum.” An outcome of the Agile Manifesto, Scrum defined a new way of organization: One that focused on creating products with the customer; that cut out middle management; where projects ran on a monthly cycle; and that enabled the team to rethink priorities and processes at the conclusion of each monthly cycle. Seybold and his partners imagined that this process would help them quickly create an opportunity in insurance software. However, the direction brought risk. Scrum had been used on a project basis, but as far as Seybold and his partners knew, never before to organize a whole company. Would it scale as the organization grew? Might clients reject a startup company with both radical new products and a radical new organization? And would building a new company, a new product and a new organizational form be more than Seybold and his partners could manage? In the hostile post-internet bubble environment where funding was limited and interest in new software from startup companies was even more limited – they would have to be right fast.

Learning Objective

Expose participants to a different way of organizing
Break them out of a traditional model of hierarchies, long term plans and projects that drag on even after their market need has faded
Using Scrum, Guidewire has discovered a way to build flexibility into the organization, so that new information can be acted on immediately, as part of the firm’s normal mode of operation
The dilemma at the end of the A case is if and how long this model will continue to function as the organization grows

Keywords

Technology, Organization, Scrum, Agility, Flexibility, Sprint, Team, Customer Feedback

Settings

United States of America
Guidewire Software, Finance and Insurance, Consumer Goods, Computers
2001 - 2017

Type

Field Research

Available Languages

English

Related material

Teaching note

IMD case studies are distributed through case clearing houses. In order to browse the collection and purchase copies please visit the links below.

The Case Centre

Cranfield University

Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]

Harvard Business School Publishing

60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]

Asia Pacific Case Center

NUCB Business School

1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]

IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.

Contact

Research Information & Knowledge Hub for additional information on IMD publications

This case study is part of a series

Guidewire (A): Sprinting to success
Guidewire (B): The corporate sprint

This case study is part of a series

Guidewire (A): Sprinting to success
Guidewire (B): The corporate sprint

Keep reading

Article

What tramp shipping can teach strategic management

Here are three strategic lessons from the tramp shipping industry.

Annual prognoses and corporate strategy - 2025 Trends

Why the market for new year predictions is broken and how executives can better use forecasts to discern the implications for their companies.

Future Readiness Strategy

By Simon J. Evenett

in I by IMD

Article

Why leaders don’t engage in strategic thinking

Strategic thinking is key to success. Overcome common excuses and develop the skills to navigate change, drive innovation, and prepare for future business challenges.

Leadership Strategy

By Michael D. Watkins

in I by IMD

Article

Leadership 2025 - 5 Key Behaviors - Tania Lennon

The increasing pace of disruption and change means leaders need to cultivate behaviors that support their sustained success. From building strategic flexibility to broadening stakeholder connections, here is our expert guide to leading in an age o...

Leadership Disruption Strategy

By Tania Lennon

in I by IMD

8 January 2025

Article

How luxury brands can build strategic resilience in 2025

Officially, brands executives continue to display confidence that big luxury will shrug off the 2024 downturn as a cyclical one. They see it as the product of the combined collapse of real estate prices in China and a return to normalcy after the ...

Luxury Strategy Branding Innovation

By Stéphane J. G. Girod

in Forbes.com

3 January 2025

Article

Here’s what we predicted for 2024… how did we do?

Did our predictions for 2024 come true, a turbulent election year, bitcoin and CBDC, COP29 and electric cars, China, EU integration and Euro football

Finance Future Readiness Geopolitics Strategy Sustainability

By Robert Hooijberg, Arturo Bris, David Bach, José Parra Moyano, Michael R. Wade, Julia Binder, Howard H. Yu, Simon J. Evenett, Alyson Meister, Salvatore Cantale and Stefan Michel

in I by IMD

Book Chapter

The strategic imperative

In a world where change is the only constant, the strategic imperative for sustainability is not just a theoretical construct – it’s a call to action. This section of the book delves into the core strategies that will enable businesses to thrive i...

Business Transformation Innovation Strategy

By Julia Katharina Binder and Knut Bjarne Haanaes

in Binder, Julia Katharina (Ed.); Haanaes, Knut Bjarne (Ed.) / Leading the sustainable business transformation: A playbook from IMD, pp. 59-62 / Hoboken: Wiley, 2025

Book Chapter

Framing the conversation

In late 2020, as the world began to emerge from the worst of the COVID-19 pandemic, Wärtsilä, a Finnish corporation specializing in power systems, made a bold decision. Despite being a well-established company with a strong track record in...

Strategy Leadership Disruption

By Julia Katharina Binder and Knut Bjarne Haanaes

in Binder, Julia Katharina (Ed.); Haanaes, Knut Bjarne (Ed.) / Leading the sustainable business transformation: A playbook from IMD, pp. 1-7 / Hoboken: Wiley, 2025

Article

In the field with the International Olympic Committee

How can a non-profit organization implement a carbon accounting system to promote sustainability in sports without impacting culture and collaboration?

Sustainability Accounting Strategy

By Florian Hoos, Giovanni-Battista Derchi and Valerie Keller-Birrer

in In the Field

19 December 2024

Case Study

NTT at a crossroads (B): Mapping growth options

Strategy General Management Digital Disruption

By Patrick Reinmoeller

Leadership 2025 - 5 Key Behaviors - Tania Lennon

By Tania Lennon
in I by IMD 8 January 2025

Summary

Contact

Research Information & Knowledge Hub for additional information on IMD publications

Related topics

Leadership

Disruption

Strategy

Browse all topics

How luxury brands can build strategic resilience in 2025

By Stéphane J. G. Girod
in Forbes.com 3 January 2025

Summary

Contact

Research Information & Knowledge Hub for additional information on IMD publications

Related topics

Luxury

Strategy

Branding

Innovation

Browse all topics

The strategic imperative

By Julia Katharina Binder and Knut Bjarne Haanaes
in Binder, Julia Katharina (Ed.); Haanaes, Knut Bjarne (Ed.) / Leading the sustainable business transformation: A playbook from IMD, pp. 59-62 / Hoboken: Wiley, 2025

Summary

Contact

Research Information & Knowledge Hub for additional information on IMD publications

Related topics

Business Transformation

Innovation

Strategy

Browse all topics

NTT at a crossroads (B): Mapping growth options

By Patrick Reinmoeller
Case reference: IMD-7-2352 ©2024

Summary

Building on NTT (A), the case starts with NTT’s CEO having narrowed down strategic growth options with the board to prepare NTT for the future. Past international investments in AT&T Wireless and KPN to tap into foreign markets had resulted in billion $ write offs and stopped international acquisitions. However, after reviewing the disruptive changes facing the ICT industry and considering the shareholders’ views, CEO Miura committed to internationalization. The B case details NTT’s growth strategy focused on internationalization, while considering the need for new capabilities and technologies. It provides more insights into NTT, its opportunities and the Japanese experience with M&As and ends with Miura’s determination to quickly grow through international expansion to prepare NTT for the future.

Reference IMD-7-2352

Organization Nippon Telegraph and Telephone

Industry Services, Telecommunications;Information Technology

Available Languages English

Contact

Research Information & Knowledge Hub for additional information on IMD publications

Related topics

Strategy

General Management

Digital

Disruption

Browse all topics