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Walmart’s senior leadership has prominently prioritized AI, and in 2025, the company created an Executive Vice President of AI Acceleration, Product and Design. For customers, Walmart is embedding AI into shopping and experiences: at CES 2024, it unveiled a generative AI (GenAI) search tool on its apps and website, and later rolled out a proprietary LLM (Walmart Wallaby™) and an AR platform (Walmart Retina™) for personalized recommendations, 3D previews, and immersive commerce experiences. In stores and on its site, new AI agents (e.g., the Walmart Sparky™ customer assistant and an internal associate agent) help users find products and information. Internally, the company uses AI to forecast and simulate supply disruptions and preemptively reroute inventory.  

Walmart is investing heavily in workforce upskilling: it has partnered with OpenAI to offer an AI certification course in 2026 and earmarked around $1bn through 2026 for employee training. At the same time, Walmart has codified AI governance in a Responsible AI pledge and broader digital trust commitments, emphasizing transparency, security, privacy, fairness, and accountability in its AI tools.