Liverpool City Council (B): Co-sourcing public services through a joint venture with BT
This case is a sequel to the case “Liverpool City council (A): the ICT outsourcing decision”. In June 2002, British Telecom and the Liverpool City Council (LCC) celebrated the first anniversary of their joint venture (JV) partnership. The JV was running five key services for the local council: revenues and benefits, HR & payroll, ICT and the call centre. The case details the main features of this partnership including governance, secondment of employees from the two organizations to the JV, performance management and payment mechanisms. It also puts the JV into the broader perspective of LCC’s vision to transform its organizational culture and business processes. The case concludes with the main benefits of this venture for the two partners and the importance of flexibility and fairness for long-term success. The case is complemented with a video of David Henshaw, chief executive of the LCC.
Cranfield University
Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]
Harvard Business School Publishing
60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]
NUCB Business School
1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]
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- Liverpool City Council (A): The ICT outsourcing decision
- Liverpool City Council (B): Co-sourcing public services through a joint venture with BT
- Liverpool City Council (A): The ICT outsourcing decision
- Liverpool City Council (B): Co-sourcing public services through a joint venture with BT
Case reference: IMD-3-1289 ©2004
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Case reference: IMD-3-1290 ©2004
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