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China Mobile has embraced an “AI+” strategic transformation, integrating artificial intelligence across its networks, products, and operations. Top leadership provided strong support – for instance, Chairman Yang Jie urged the company to “stride into the AI+ new era,” and a new CEO took charge in 2024 with AI central to his vision. Eighteen executives were appointed to serve the role of Chief Technology Officers throughout the organization.  

This executive commitment translated into tangible action: China Mobile built a mega-scale AI infrastructure (opening large intelligent computing centers in Hohhot and Harbin) and deployed an industry-leading AI computing platform. It launched a range of AI-driven services (24 new AI products by 2024, including the “Lingxi” intelligent assistant) and reported rapid uptake, with nearly 190 million customers using AI-powered offerings by the end of 2024.  

Internally, AI has been leveraged for operational excellence – from customer service chatbots to AI-enhanced network management – yielding notable efficiency gains (e.g., autonomous networks and smarter energy usage). China Mobile also invested in people, establishing a 2,000-strong core AI team and company-wide “AI+” training programs to upskill staff. Importantly, the company has been mindful of AI governance: it was among the first to comply with new AI regulations by filing its AI model for approval with authorities, and its CEO publicly advocates for ethical AI standards.