IMD business school for management and leadership courses

In late 2024, Citigroup began to roll out generative AI tools for employee productivity. The bank introduced Citi Assist, an AI-powered internal knowledge assistant that can search policies and procedures and Citi Stylus, a document intelligence tool that summarizes and compares documents. By Q1 2025, Citi was reporting tangible benefits from AI deployment. Its generative coding assistant (known as Citi Squad) performed 220,000 automated code reviews in the first quarter, and two internal tools drove significant efficiency gains in daily operations.  

At the same time, Citi augmented its phone banking with a generative AI-driven interactive voice response (IVR) that offers smarter call routing and self-service options. By mid-2025, executives noted measurable time savings for advisors and service teams as these AI solutions began handling routine queries and workflows. 

CEO Jane Fraser appointed Executive Management Team co-sponsors to oversee Citi’s AI strategy (spanning technology, operations, and business units) and to expedite use cases with proper oversight. The firm has also engaged in industry discussions on AI standards and promoted internal upskilling, with over 2,000 AI Champions helping colleagues adopt AI tools.