Case Study

Magdi Batato at Nestlé Malaysia (B): First the systems, now the people

8 pages
September 2011
Reference: IMD-3-2200

This follow up case looks at the changes implemented by Magdi Batato after two years as executive director of production at Nestlé Malaysia. In June 2007, he faced new challenges, not least among them was sustaining the success of SAWTs and continuous improvement at Nestlé Malaysia. Implementing changes in managing human resources would be critical to the long-term sustainability of Malaysia’s operations.

Learning Objective

This case examines the sustainability of changes implemented at Nestlé Malaysia notably from a human resource management viewpoint.

Team-based Production, Continuous Improvement, Performance Improvement, Performance Measurement, Group Accountability, Empowerment, Coaching, Culture, Mindset, Change Management, Human Resource Management, Food
Field Research
© 2011
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