Case Study

All in a Twitter over Facebook? Social internet use at Pragmaticase

4 pages
September 2009
Reference: IMD-3-2138

The case presents the issue of employees’ use of Social Media through the eyes of Johan L., the CEO of Pragmaticase. Several companies have started to block employees from accessing Facebook™, Twitter™, YouTube™, LinkedIn™, flickr™, and other social media tools from their workplace computers and networks. The issue has also recently seen increased coverage in the news media. Should the company simply forbid all use of social websites and give the IT department the go-ahead to block access to these sites? Or should it choose not to fight this battle and let internet use be unrestricted? The case presents arguments a company needs to consider in order to make informed decisions on this divisive question.

Learning Objective

The objective of this case is to raise a contemporary issue: Employees’ use of social media sites. Through this discussion some basic dichotomies can be exposed and discussed, such as work/life balance; control versus flexibility; inspect versus expect; results-only-work-environment versus traditional contracts; requirements of knowledge workers vis-à-vis traditional labour; perspectives on humans and leadership (e.g. theory X vs. Theory Y). The case provokes managers to think about positive and negative aspects of restricting access to social media sites..

Keywords
Productivity, Information Technology, Facebook, Internet, Consultancy
Settings
2009
Type
Generalized Experience
Copyright
© 2009
Available Languages
English
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