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Article
Digital
Technology Management
“So what if ChatGPT wrote it?”: Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impact…
“So what if ChatGPT wrote it?”: Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
Summary
Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impact…
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Supply Chain
Assortment optimization using an attraction model in an omnichannel environment
Making assortment decisions is becoming an increasingly difficult task for many retailers worldwide as they implement omnichannel initiatives. Discrete choice modeling lies at the core of this challenge, yet existing models do not sufficiently account for the complex shopping behavior of customers in an omnichannel environment. In this paper, we…
Assortment optimization using an attraction model in an omnichannel environment
Summary
Making assortment decisions is becoming an increasingly difficult task for many retailers worldwide as they implement omnichannel initiatives. Discrete choice modeling lies at the core of this challenge, yet existing models do not sufficiently account for the complex shopping behavior of customers in an omnichannel environment. In this paper, we…
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Diversity and Equity and Inclusion
Culture
Create “wildflower” conditions at work to bridge the gender gap
Significant strides have been made in closing the gender gap globally, but women remain disadvantaged in many walks of life. Here’s how businesses can act to help women flourish in the workplace.
Article
Family Business
Cda e internazionalizzazione perché gli amministratori esterni sono cruciali
Internationalization exposes family businesses to complex decision-making and a huge need for resources, expertise and governance skills. It therefore becomes critical to understand how the composition of the board of directors (BoD)-the body responsible for controlling, supporting decision-making and approving the company’s strategies-affects t…
Cda e internazionalizzazione perché gli amministratori esterni sono cruciali
Summary
Internationalization exposes family businesses to complex decision-making and a huge need for resources, expertise and governance skills. It therefore becomes critical to understand how the composition of the board of directors (BoD)-the body responsible for controlling, supporting decision-making and approving the company’s strategies-affects t…
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Technology Management
Quand les androïdes seront nos collègues…
Sooner or later, we will be there. Robots with artificial intelligence and a physical appearance similar to ours – androids – will work in companies. Beyond science fiction, there are very concrete responsibilities that they will be able to assume quickly. While productivity will increase, the consequences can be sometimes disturbing. Artificial…
Quand les androïdes seront nos collègues…
Summary
Sooner or later, we will be there. Robots with artificial intelligence and a physical appearance similar to ours – androids – will work in companies. Beyond science fiction, there are very concrete responsibilities that they will be able to assume quickly. While productivity will increase, the consequences can be sometimes disturbing. Artificial…
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Leadership
Marketing
Technology Management
Why CMOs should be listening to the consumer on data
Changes to data-privacy regulations require CMOs to rethink their strategies, warns Öykü Işık, Professor of Digital Strategy and Cybersecurity at IMD.
Article
Sustainability
Digital
Leveraging digital towards improving sustainability
The threat of climate change has pushed companies to embrace a more sustainable future, with an increasing number of companies announcing their commitment to ESG and sustainability. But such commitments need to be supported by concrete action, and there are growing calls to leverage digital technologies towards a better and greener future, highl…
Leveraging digital towards improving sustainability
Summary
The threat of climate change has pushed companies to embrace a more sustainable future, with an increasing number of companies announcing their commitment to ESG and sustainability. But such commitments need to be supported by concrete action, and there are growing calls to leverage digital technologies towards a better and greener future, highl…
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Leadership
Psychology
Mindfulness
How compassionate leaders improve business performance
Many executives still struggle to see the link between kindness and corporate results. Measuring leaders’ more empathetic qualities against employee motivation is one way to quantify its impact on business performance, say Paolo Cervini and Gabriele Rosani.
Article
Family Business
Falling from grace: How scandals affect family businesses
Promoting the family behind the family business can often bring benefits. Consumers can feel better about a product or service – and more likely to trust it and buy it — if they know a “family” is behind it. Family-based brands can also make customer relations easier to manage and strengthen the competitive advantage of a firm. Some brands adve…
Falling from grace: How scandals affect family businesses
Summary
Promoting the family behind the family business can often bring benefits. Consumers can feel better about a product or service – and more likely to trust it and buy it — if they know a “family” is behind it. Family-based brands can also make customer relations easier to manage and strengthen the competitive advantage of a firm. Some brands adve…
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Team
Psychology
Fixing a self-sabotaging team
The CEO of a European city’s public transit authority recently called us in to coach the organization’s new head of HR. Having joined the executive committee six months earlier, Jocelyn (not her real name) was having difficulty integrating with the team. According to the CEO, her attitude was holding back its efforts to develop a strategy for me…
Fixing a self-sabotaging team
Summary
The CEO of a European city’s public transit authority recently called us in to coach the organization’s new head of HR. Having joined the executive committee six months earlier, Jocelyn (not her real name) was having difficulty integrating with the team. According to the CEO, her attitude was holding back its efforts to develop a strategy for me…
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Article
Sustainability
Human Resources
Organizational Transformation
How Hilti built a workforce that’s ready for any challenge
Hilti Corporation’s Head of People & Culture Development, Eivind Slaaen, explains why supporting employees in adapting to change is crucial to sustainable transformation.
Article
Family Business
Falling from grace: Family-based brands amidst scandals
Family firms often adopt brand strategies based on their family status to convey messages of ethics and integrity to their external stakeholders. Research has highlighted the positive influence that family-based brands exert on corporate reputation and related organizational outcomes, yet they may become a liability in circumstances of scandals….
Falling from grace: Family-based brands amidst scandals
Summary
Family firms often adopt brand strategies based on their family status to convey messages of ethics and integrity to their external stakeholders. Research has highlighted the positive influence that family-based brands exert on corporate reputation and related organizational outcomes, yet they may become a liability in circumstances of scandals….
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Accounting
Corporate Governance
The future role of internal audit function: Assure. Build. Consult
Chambers (2022) recently raised “a red flag” by pointing out that internal auditors have been unduly placing Environmental, Social, and Governance (ESG) risks on the back burner. Internal auditors currently do not play a significant role as assurance providers and are absent from potential advisory services about ESG – on both sides of the Atlan…
The future role of internal audit function: Assure. Build. Consult
Summary
Chambers (2022) recently raised “a red flag” by pointing out that internal auditors have been unduly placing Environmental, Social, and Governance (ESG) risks on the back burner. Internal auditors currently do not play a significant role as assurance providers and are absent from potential advisory services about ESG – on both sides of the Atlan…
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Research Information & Knowledge Hub for additional information on IMD publications
Article
Technology Management
Innovation
Why the promised fourth industrial revolution hasn’t happened yet
It’s nearly a decade since the term “fourth industrial revolution” was coined, yet many people won’t have heard of it, or know what it refers to. Also known as industry 4.0, it’s a way of describing how connecting together different advanced technologies could transform how we make things. An example of this could be putting artificial intellige…
Why the promised fourth industrial revolution hasn’t happened yet
Summary
It’s nearly a decade since the term “fourth industrial revolution” was coined, yet many people won’t have heard of it, or know what it refers to. Also known as industry 4.0, it’s a way of describing how connecting together different advanced technologies could transform how we make things. An example of this could be putting artificial intellige…
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Article
Technology Management
Digital
Innovation
Digital democracy: How business and society benefit from more accessible digital services
Ensuring universal access to digital services is not just the right thing to do, says Tomoko Yokoi, it will also drive competitive advantage in the digital age
