NOVEMBER 18, 2013, LAUSANNE (SWITZERLAND). As Serena Shamash opened the doors to her newly renovated restaurant, the last thing she was expecting to see was two inches of water covering the floor of the bar. Yet, this was just another day in the life of an entrepreneur. She had overcome many obstacles over the emotionally charged three years it took to give birth to her business dream – Eat Me, The World on Small Plates®. Now that she had achieved this goal, what was next? Her main preoccupation recently was how to extract herself from the day-to-day operations of the restaurant in order to start the next phase of her business. Eat Me was expected to reach operating breakeven at the end of the year, a major milestone in its short life. Did Eat Me still require her full attention? Or was it time to move beyond the first unit and consider scaling up? What about launching a new concept? She had already started developing new ideas and was getting anxious not to get stuck in the daily grind of this industry. But how would she decide on which direction to pursue?
- Entrepreneurial careers
- Starting a restaurant
- Affinity financing
- Managing growth in a service industry
- Managing relationships while starting a company
- Setting strategy and creating a value proposition in the restaurant industry
- Personnel management
- Key success factors in hospitality
Eat Me, Travel and Leisure, Hotels and Restaurants
IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.
Research Information & Knowledge Hub for additional information on IMD publications