The case examines Hilti’s implementation of a companywide learning management system (LMS) and its efforts to increase use of e-learning for corporate training. In 2007, the company sought to consolidate the online training activities that existed in several of its decentralized regional business units to create a single global platform and technical standard for e-learning. The case explores the ‘business case’ for e-learning at Hilti and describes the process used for selecting an LMS technology provider. It also examines the financial and administrative resources required to support technology-based learning (TBL) and the challenges Hilti encountered in building acceptance and use of new learning technology. Three years after the launch of the LMS, however, uptake and use of the new system remained extremely low. The case explores efforts made by company learning leaders to successfully build engagement and use through a coordinated program of stakeholder management. Looking forward, the case considers the potential for ‘next generation’ technology-based learning tools (e.g., mobile, social networking, etc.) at Hilti and lessons learned from the LMS implementation.
Learning Objective
Examine the role of technology-based learning in the delivery of corporate training. Explore issues involved in selecting and implementing a learning management system (LMS) and integrating new technology with existing technology and processes. Understand the importance of stakeholder engagement and change management to support new technology solutions. Examine the challenges of deploying global standards in a highly decentralized organization.
Keywords
Technology, Learning, Information Technology, Training Method, Development, Change, Stakeholder Management, Learning Process, Learning System
Settings
Global, Liechtenstein
Hilti, Materials, Construction Materials, Manufacturing
2007-2014
Available Languages
English
IMD case studies are distributed through case clearing houses. In order to browse the collection and purchase copies please visit the links below.
Copyright Information
IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.
