
LLMs will hallucinate forever – here is what that means for your AI strategy
OpenAI’s research shows AI hallucination is unavoidable. Leaders must adapt strategies, using limits as opportunities for innovation and resilience....
by Michael D. Watkins Published May 17, 2024 in Strategy • 7 min read • Audio available
Supply chain nightmares, pandemics, policymaking uncertainty, climate change, geopolitical and social upheaval, and rapid technological innovation. These are just some of the unpredictable factors that executives must grapple with as they strive to make the best decisions for their companies, investors, employees, and society.Â
How leaders respond to these challenges defines the fate of their businesses. Those who manage to cut through the confusion give their organizations the best chance of surviving and thriving in an age of unprecedented turbulence. Those who fail to do so leave their ships at the mercy of the storm. Â
But how can you chart a clear and well-founded course when such chaos abounds? I believe there is a way to, at least, put yourself in with the best shot of success: strategic thinking. Thankfully, rather than the sacred domain of a chosen few visionaries, this is a capability that anyone can learn. Â
In my book, The Six Disciplines of Strategic Thinking: Leading Your Organization into the Future, I explore what constitutes strategic thinking, why executives need to adopt this approach to decision-making and leadership, and how to train to do so; how to communicate that approach and its outcomes effectively with their teams; and how to imbibe those teams with the ability to think strategically too. Â
Strategic thinking enables us to scan and assess the landscape to identify potential risks, threats, and opportunities. Based on this assessment, it allows us to figure out what is important and what is not, and, from there, to inspire our organizations to envision and execute the most promising ways of navigating and solving present challenges to thrive in the future. Â
Just as the world around us is not linear, strategic thinking is not a linear process. It’s continuous and cyclical. In revolving through the process in this way, you give your organization the best shot at staying one step ahead of the competition. I call this process RPM: recognize, prioritize, and mobilize (see graphic below). Â
Through my research and work with diverse leaders and organizations across several decades, I have identified six disciplines required to drive different stages of the RPM process: pattern recognition, systems analysis, mental agility, structured problem-solving, visioning, and political savvy. We can break these down into two groups of three:
Pattern recognition. The ability to recognize existing and emerging trends by identifying underlying, and not always obvious, patterns and connecting the dots.
Systems analysis. This requires understanding the essentials of your organization and relevant external systems, such as regulation or markets – and how they all interact – so that you can make informed predictions.
Mental agility. Being able to respond to new information and rapidly evolving circumstances to turn disruption into an advantage, including changing course if required.
Structured problem-solving. Working with your team to systematically frame problems, develop options, and decide the best ways forward. Being systematic in framing and solving problems mitigates against “gut feelings” or biases in decision-making.
Visioning. The ability to imagine a future state for the organization that is both ambitious and achievable. Visioning in this way aligns and motivates your organization towards a shared destination.
Political savvy. This skill helps you mobilize people you don’t have authority over. By cultivating political savvy, you can build alliances, negotiate effectively, and navigate conflicts in ways that will propel your initiatives forward.
AI is revolutionizing the world of business, at pace. How do executives guarantee this mass adoption benefits both their organizations and society? In Issue 13 of I by IMD, we explore how to lead effectively – and responsibly – in the age of AI.
How can you learn to integrate these six skills into your decision-making? Like all new skills, this requires regularly exercising the muscles needed to make it happen. To help leaders develop their strategic thinking skills, I have developed a set of activities that you can integrate, as you see fit, into your daily work routine. This is no small undertaking and will require consistency and perseverance to reap the full benefits. Those who take this challenge seriously and invest the time will put themselves, their teams, and their organizations in the best position to navigate today’s significant challenges and create a competitive advantage.
Read or listen to the daily business news. This will keep you informed about trends and events, putting you in the best position to identify patterns and understand the implications.
Take five minutes each day to practice mindfulness or meditation. This will clear your mind and improve your focus, enabling you to concentrate on the present and create a calm foundation for strategic thinking.
Imagine a future business scenario. This will encourage and improve your proactive and creative thinking capabilities, allowing you to think about how various trends could shape the future and to anticipate different outcomes.
Tackle a diverse range of brainteasers, such as a daily chess problem, a word challenge, or a numerical puzzle like Sudoku. This will stimulate your analytical and creative problem-solving skills.
Keep a strategic journal and write a short entry each day about a strategic idea or insight and potential responses to it. This will develop your ability to articulate your strategic thinking.
Book some time in your calendar to discuss a strategic issue or insight with a colleague or mentor. This will strengthen your political savvy and broaden your horizons.
“Just as the world around us is not linear, strategic thinking is not a linear process. It’s continuous and cyclical.”
As you develop your own strategic thinking skills, it is vital to understand that it’s not enough just for you to become better at it. You need, in tandem, to build this capability in your team and across your organization.
There are three ways to put this train in motion: build the foundation, embed strategic discussions into your operating rhythms, and organize development experiences.
First, find ways to promote curiosity among your team members and foster a team culture in which strategic dialogue is encouraged. It’s important here to give team members the authority to make decisions and to promote cross-functional collaboration.
Make a point of regularly discussing strategic topics and providing strategic feedback on initiatives and decisions. This will require scheduling time to discuss lessons learned, not just the strategic landscape or decision-making process.
How often does your organization run a strategic thinking or scenario planning workshop? Do you engage in strategic thinking mentorships? You can embed strategic thinking habits and skills into your teams through these kinds of structured, intentional learning journeys.
Over time, as you embed these activities and habits into your leadership and organizations, you will reap the benefits that strategic thinking offers – a basis for well-grounded, informed, and effective decision-making in turbulent times.
While learning the skills of strategic thinking is crucial for effective leadership, it is equally important to be able to communicate as a strategic thinker as you seek to mobilize your team and organizations. Here are 10 ways to communicate:
Don’t get lost in the detail. Speak to the bigger picture and vision.
You must let your team know that you are aware of and have considered the risks and opportunities when you articulate decisions.
Strategic thinkers assess and communicate the outcomes of their decisions, including both intended and unforeseen scenarios.
Strategic thinking involves making sense of a wide range of factors and trends, so make those connections when communicating decisions to show you are aware of all the angles.
Distill complex issues down to their essence to show you are in control of the subject. Use simple framing, such as strategic pillars, to communicate your thinking.
One way to make abstract or complex ideas relatable is to use analogies or metaphors as storytelling devices. This helps you connect with everyone in your organization in ways everyone can envision.
Foster reflective questions about strategy with your teams. This can help improve ideas and encourage collaboration as part of a shared strategic mindset.
Make it clear that you know what is going on, are well – and broadly – read, and have an eye across all relevant topics. This gives you authority and inspires confidence in your choices.
As you stimulate conversations about strategic choices, show that you are listening by referencing input from colleagues. This encourages participation and demonstrates your aptitude for strategic thinking and effective leadership.
Always ask for input related to strategic decisions and discussions to show you are focused on self-improvement and to empower your team.
Professor of Leadership and Organizational Change at IMD
Michael D Watkins is Professor of Leadership and Organizational Change at IMD, and author of The First 90 Days, Master Your Next Move, Predictable Surprises, and 12 other books on leadership and negotiation. His book, The Six Disciplines of Strategic Thinking, explores how executives can learn to think strategically and lead their organizations into the future. A Thinkers 50-ranked management influencer and recognized expert in his field, his work features in HBR Guides and HBR’s 10 Must Reads on leadership, teams, strategic initiatives, and new managers. Over the past 20 years, he has used his First 90 Days® methodology to help leaders make successful transitions, both in his teaching at IMD, INSEAD, and Harvard Business School, where he gained his PhD in decision sciences, as well as through his private consultancy practice Genesis Advisers. At IMD, he directs the First 90 Days open program for leaders taking on challenging new roles and co-directs the Transition to Business Leadership (TBL) executive program for future enterprise leaders, as well as the Program for Executive Development.
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