How to reassure people about AI: A checklist for CHROs
CHROs can help businesses move past mistrust of AI and support workforce adoption. Ask yourself these six questions to make sure you’re easing the way and not piling on top-down pressure. ...
by Didier Bonnet Published January 16, 2025 in Brain Circuits • 4 min read
Technology keeps developing to the point where the options available can seem overwhelming. In this scenario, you do not have time to test every option – so you need to find ways of limiting the field of exploration. This can be done by artificially deciding not to use anything in one part of the field (for example, Eno sometimes ‘bans’ musicians from using any equipment in one half of the studio).
Putting arbitrary limits on processes often induces panic – which can be a very creative response. As Eno says, “The funny thing is, in panic people often do very interesting things.” This includes doing things they wouldn’t risk doing otherwise because they can always blame the system.
This is about getting things done by looking like you are doing nothing. Eno cites how Japanese calligraphers would row out on the lake in small boats and grind ink all day then, as dusk fell, return to shore and quickly finish their pictures. Such long preparation plants the seed of something in your mind without taking any deliberate action. During this “secret thinking,” you’re not conscious of thinking about the thing and instead “work” on it subconsciously.
Eno’s “strange exercises” include making everyone in the studio swap instruments – even if it means that people are trying to play an instrument they have never played before. This puts people in situations where they are uncomfortable, so they are less likely to fall back on what they know or have done before – which sets things up in a new way. Eno says, “Sometimes people who can’t play an instrument accidentally have brilliant ideas. They do something so outrageously stupid or simple that nobody would ever think of doing it. But it’s just the right thing sometimes.”
Imposing limits and time constraints and putting people in unfamiliar situations can unleash the most unexpected innovations.
Professor of Strategy and Digital Transformation
Didier Bonnet is Professor of Strategy and Digital Transformation at IMD and co-director of the Digital Transformation in Practice (DTIP) and Digital Transformation for Boards (DTB) programs. He also teaches strategy and digital transformation across several other open programs. For the past decade, Bonnet has led a joint research program with the MIT Initiative on the Digital Economy (IDE) at the MIT Sloan School of Management, exploring the impact of digital technologies on business models and society. He brings more than 30 years of experience in strategy development and business transformation, working with a wide range of global organizations.
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Technology keeps developing to the point where the options available can seem overwhelming. In this scenario, you do not have time to test every option – so you need to find ways of limiting the field of exploration. This can be done by artificially deciding not to use anything in one part of the field (for example, Eno sometimes ‘bans’ musicians from using any equipment in one half of the studio).
Putting arbitrary limits on processes often induces panic – which can be a very creative response. As Eno says, “The funny thing is, in panic people often do very interesting things.” This includes doing things they wouldn’t risk doing otherwise because they can always blame the system.
This is about getting things done by looking like you are doing nothing. Eno cites how Japanese calligraphers would row out on the lake in small boats and grind ink all day then, as dusk fell, return to shore and quickly finish their pictures. Such long preparation plants the seed of something in your mind without taking any deliberate action. During this “secret thinking,” you’re not conscious of thinking about the thing and instead “work” on it subconsciously.
Eno’s “strange exercises” include making everyone in the studio swap instruments – even if it means that people are trying to play an instrument they have never played before. This puts people in situations where they are uncomfortable, so they are less likely to fall back on what they know or have done before – which sets things up in a new way. Eno says, “Sometimes people who can’t play an instrument accidentally have brilliant ideas. They do something so outrageously stupid or simple that nobody would ever think of doing it. But it’s just the right thing sometimes.”
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