Executives today face intensifying geopolitical rivalry, threatened organizational solidarity, and a pushback against sustainability, creating fear and stalling success. It’s the same for family businesses, but what distinguishes them is their ability to survive these short-term pressures time and time again.
While most businesses work to a three to five-year strategy, families plan to keep their legacy alive across generations. As the saying goes: “A quarter in a family business is 25 years, not three months.” This long-term orientation, paired with an owner’s mindset, systemic resilience, and survival instinct forms the basis of a crisis management strategy that is universally applicable. Here, we present lessons for executives to navigate pervasive uncertainty like a family business.
A tale of extreme resilience
Enterprising families are not sitting around dining tables, fretting over tariffs or retaliatory measures. Their focus is to preserve wealth, legacy, reputation, and family; their end is essentially indefinite, and they have more at stake than financial capital alone. Survival is an imperative that drives decision-making.
Many family businesses we know and work with have faced multiple near-death experiences. Their continued rise is not only a story about surviving short-term social shocks, technological disruption, and geopolitical uncertainty, but also one of extreme resilience achieved through long-term orientation, survival instinct, and knowledge passed down through generations. It’s what gives them the wisdom to navigate the next storm.
Take the José de Mello Group, one of Portugal’s oldest and most successful family-run firms, and the 2024 IMD Global Family Business Award winner. The enterprise has proven its resilience and adaptability in the face of uncertainty. It has established an exceptional system in terms of family and ownership governance and organizational discipline, which have been key factors in ensuring the family’s long-term vision.
Alfredo da Silva founded CUF Group in 1898, which started with chemicals and quickly diversified into textiles, ship repair, shipping, tobacco, banking, and insurance. Its motto was, “What the country doesn’t have, CUF creates it,” and the group grew exponentially. The company peaked in the 1970s, employing over 100,000 people and accounting for almost 5% of Portugal’s GDP. Then disaster struck. More than 180 companies in the group were nationalized in the wake of the 1974 revolution, and the family was forced to flee. They lost a significant part of their heritage and wealth, but that was far from the end of the story.
Da Silva’s grandson, José Manuel de Mello, then 47, and his wife, Mafalda, relocated to Switzerland with their 12 children. They reconstructed the group from scratch through industrial acquisitions in different sectors in Portugal, leveraging its international reputation, banking credit, and entrepreneurial spirit. De Mello never lost his commitment to Portugal and returned to rebuild the business and the country as soon as he could, buying a bank and an insurance company. A holding company was created, trading under the name José de Mello. The episode shows the pivotal role family firms can play in the community, the nation, and the world. No matter the challenge – revolution, war, sanctions, fire, or flood – multi-generational families have ingredients that put them at a strategic advantage.
Owner’s DNA: a founder’s mindset
Family-owned enterprises take an exceptionally long-term view; everything in the interim is considered noise, including tariffs. This patient capital mindset distinguishes family-controlled enterprises from their peers. They are the most financially prudent and agile and can change direction and pace quickly, but they rarely do so. Instead, family firms are led by an owner’s DNA that creates a purposeful, aligned, and committed vision. An evolution of the founder’s mindset, it ensures every decision takes total family wealth into account, carefully considering its reputational, intellectual, human, and social capital, as well as the balance sheet.
A 2016 study by Purdue’s Krannert School of Management found that companies in the S&P 500 where the founder is still CEO were more innovative. They generated 31% more patents, created more valuable patents, and were more likely to make bold investments to renew and adapt the business model. Similarly, Bain & Company developed a database of all public companies in the global stock markets and tracked their performance over 25 years. They found that the companies most successful at maintaining profitable growth over the long term were overwhelmingly companies where the founder was still running the business or involved in the board of directors. Importantly, it also included companies where the focus and principles of its founder endured.
This is a lesson from the family business playbook. Families run their firms as value-led organizations. Driven to create a legacy, make an impact, and unite the family, they consistently find ways to instill their values into their broader family, often considering future generations not yet born to ensure their legacy lives on. A family constitution is one example, a living document for current and future generations to use as a roadmap for success. Typically, it includes the family story, their heritage, values, strategic goals, and rules and processes that clarify family involvement in the business, as well as ambitions for the family, their businesses, and communities. Many other governance mechanisms ensure the owner’s DNA can be found in family firms for generations after their foundation. They include family councils, assemblies, and boards, which are charged with maintaining values and direction, educating the next generation, and offering a broader forum for family members to be heard.