Changing employee behavior part four: environment as a lever of change

In order to achieve sustained change in employees’ behavior, managers should also use the key levers summarized in the MAPS model: motivation, ability, psychological capital, and supporting environment In parts two and three we looked at motivation and psychological capital.

Building a supportive environment for behavioral change

The final element in the MAPS model for sustaining changes in employee behavior is creating a supportive environment in terms of physical environment, team dynamics, and organizational culture.

A supportive environment can be built with three levers: social support, habit structure, and choice architecture. The first two are not largely influenced by managers, whereas the last one is both controllable and efficient when it comes to behavior change.

Choice architecture is based on nudges – referring to…