Case Study

Xerox and the waste free office (B)

4 pages
March 1999
Reference: IMD-3-0789

Xerox Europe Ltd.’s take-back policy for its products, packaging, and cartridges continues to create internal friction. Who would cover disposal costs of toner bottles? Who would integrate the waste free take-back policy into business systems? Whose responsibility was policy integration? These and many other issues needed to be resolved or internal support for the waste free policy would disintegrate.

Environment, Conflict Resolution, Information Technology
United Kingdom
Field Research
© 1999
Available Languages
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