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    Case Study

    Nestlé Continuous Excellence (C): Operations and beyond

    By Bettina Büchel and Sophie Linguri Coughlan
    4 pages
    December 2011
    Order this case study
    Reference: IMD-3-2214

    José Lopez, Nestlé’s executive vice president of global operations, had convincingly demonstrated the benefit of NCE in operations. Now he wanted to see it rolled out to the rest of the organization. NCE’s sustainability, employee engagement and impressive financial returns convinced Lopez that if NCE were implemented in other functions, it could serve as the competitive driver for Nestlé. How should he present the program to his colleagues on the board? This is the final case in this four-part series.

    Learning Objective

    In this session, participants consider how best to convince the top level of management of the benefit of rolling out a successful operations initiative across the entire organization. By asking participants to prepare a presentation to the board, the instructor can help convey the critical role played by the visual and spoken delivery of key arguments, as well as compelling data, in securing board level buy-in and approval.

    Keywords
    Performance Improvement, Quality, Engagement, Bottom-Up, Strategy Deployment, Strategy Roll-out, Matrix Organization, General Management, Strategy
    Settings
    World/global
    Nestlé
    2010
    Type
    Field Research
    Copyright
    © 2011
    Available Languages
    English
    Related material
    Video
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    This case study is part of a series
    • Nestlé Continuous Excellence (A): Beyond cost savings
    • Nestlé Continuous Excellence (B): Launching NCE
    • Nestlé Continuous Excellence (C): Operations and beyond
    • Nestlé Continuous Excellence (D): Starting the journey beyond operations
    Related topics
    Strategy
    Browse all topics
    This case study is part of a series
    • Nestlé Continuous Excellence (A): Beyond cost savings
    • Nestlé Continuous Excellence (B): Launching NCE
    • Nestlé Continuous Excellence (C): Operations and beyond
    • Nestlé Continuous Excellence (D): Starting the journey beyond operations
    Discover our latest research
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    All case studies
    Nestlé Continuous Excellence (A): Beyond cost savings
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2212 ©2011
    Summary
    The first case in a four-case series about Nestlé Continuous Excellence explores how in his first year as Nestlé’s Executive Vice President of Glob...
    Read more
    Reference IMD-3-2212
    Copyright ©2011
    Copyright owner IMD Copyright
    Organization Nestlé
    Available Languages English
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

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    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2222, © 2011
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    Nestlé Continuous Excellence (B): Launching NCE

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    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2213, © 2011
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    Case Study
    Nestlé Continuous Excellence (C): Operations and beyond

    José Lopez, Nestlé’s executive vice president of global operations, had convincingly demonstrated the benefit of NCE in operations. Now he wanted t...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2214, © 2011
    Read more
    Nestlé Continuous Excellence (B): Launching NCE
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2213 ©2011
    Summary
    The second case in this four-case series is set in May 2008. Following agreement to implement NCE at the Mirador meeting in July 2007, the NCE glo...
    Read more
    Reference IMD-3-2213
    Copyright ©2011
    Copyright owner IMD Copyright
    Organization Nestlé
    Available Languages English
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

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    This is the fourth and final case in the NCE series. By July 2010, the Nestlé board had approved the decision to roll NCE out beyond operations. Th...

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    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2222, © 2011
    Read more
    Case Study
    Nestlé Continuous Excellence (A): Beyond cost savings

    The first case in a four-case series about Nestlé Continuous Excellence explores how in his first year as Nestlé’s Executive Vice President of Glob...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2212, © 2011
    Read more
    Case Study
    Nestlé Continuous Excellence (C): Operations and beyond

    José Lopez, Nestlé’s executive vice president of global operations, had convincingly demonstrated the benefit of NCE in operations. Now he wanted t...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2214, © 2011
    Read more
    Nestlé Continuous Excellence (C): Operations and beyond
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2214 ©2011
    Summary
    José Lopez, Nestlé’s executive vice president of global operations, had convincingly demonstrated the benefit of NCE in operations. Now he wanted t...
    Read more
    Reference IMD-3-2214
    Copyright ©2011
    Copyright owner IMD Copyright
    Organization Nestlé
    Available Languages English
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Strategy
    Browse all topics
    Related content
    Case Study
    Nestlé Continuous Excellence (D): Starting the journey beyond operations

    This is the fourth and final case in the NCE series. By July 2010, the Nestlé board had approved the decision to roll NCE out beyond operations. Th...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2222, © 2011
    Read more
    Case Study
    Nestlé Continuous Excellence (A): Beyond cost savings

    The first case in a four-case series about Nestlé Continuous Excellence explores how in his first year as Nestlé’s Executive Vice President of Glob...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2212, © 2011
    Read more
    Case Study
    Nestlé Continuous Excellence (B): Launching NCE

    The second case in this four-case series is set in May 2008. Following agreement to implement NCE at the Mirador meeting in July 2007, the NCE glo...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2213, © 2011
    Read more
    Nestlé Continuous Excellence (D): Starting the journey beyond operations
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2222 ©2011
    Summary
    This is the fourth and final case in the NCE series. By July 2010, the Nestlé board had approved the decision to roll NCE out beyond operations. Th...
    Read more
    Reference IMD-3-2222
    Copyright ©2011
    Copyright owner IMD Copyright
    Organization Nestlé
    Available Languages English
    Contact

    Research Information & Knowledge Hub for additional information on IMD publications

    Related topics
    Strategy
    Browse all topics
    Related content
    Case Study
    Nestlé Continuous Excellence (A): Beyond cost savings

    The first case in a four-case series about Nestlé Continuous Excellence explores how in his first year as Nestlé’s Executive Vice President of Glob...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2212, © 2011
    Read more
    Case Study
    Nestlé Continuous Excellence (B): Launching NCE

    The second case in this four-case series is set in May 2008. Following agreement to implement NCE at the Mirador meeting in July 2007, the NCE glo...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2213, © 2011
    Read more
    Case Study
    Nestlé Continuous Excellence (C): Operations and beyond

    José Lopez, Nestlé’s executive vice president of global operations, had convincingly demonstrated the benefit of NCE in operations. Now he wanted t...

    Strategy
    By Bettina Büchel and Sophie Linguri Coughlan
    Case reference: IMD-3-2214, © 2011
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