The case describes the dynamics and potential transition of grocery shopping into New Retail concept – a term introduced by Jack Ma and projected to disrupt the way retail industry is working now. The Case discusses and hints that there might be a different game Alibaba and Amazon are playing when merging online and offline shopping and creating a new customer experience with their respective HeMa and AmazonGo initiatives. The hype around the concept with likes of Starbucks and Zara trying to create strategic partnerships with Alibaba for creating the New Retail format suggest that there is a bigger picture involved. The Case highlights the difference in the resources and capabilities utilized by the New Retail players and the traditional brick and mortar retailers, such as Wall Mart, Carrefour and others and suggests that the wholistic “ecosystem” approach might bring a different flavour to the traditionally low margin industry through leveraging the payment system and creating a last mile delivery platform for further growth.
- How and why develop long-term initiative outside of its core business and what are the strategic implication in terms of resources and competences adaptation.
- Understanding the difference between traditional and platform business scalability, networking potential and monetization.
- How grocery Key Success Factors are influenced by introduction of new technologies.
- How initiative addresses one or more aspects of the “protecting”, “growing” and “creating” strategic horizons.
Alibaba Group, Hema, Amazon, Retail, Consumer Goods, eCommerce
IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.
Research Information & Knowledge Hub for additional information on IMD publications