60 participants gathered at an IMD Discovery Event to learn how to better lead strategic initiatives in the face of different levels – and different types – of uncertainty: external strategic uncertainty and internal execution uncertainty. Analysis of real-life examples gave participants insights into how to create impact with strategic initiatives and how to improve the governance of their implementation.
How can companies manage strategic initiatives in a time of rapid, frequent and unpredictable change across the globe? Actually, things may be more certain than they first appear. It is imperative to start by getting a grip on what you know – and what you don’t know. Depending on the degree of uncertainty, there are different strategies to improve your chances of successfully executing strategic initiatives in your organization.
But first, what is a strategic initiative, as distinct from a project or program? Strategic initiatives are usually cross-functional, while projects are not. Programs usually refer to a collection of multiple strategic initiatives. What is the best way to move from a company strategy to programs and ultimately to a stream of initiatives that will deliver it?
Seeing the big picture
A number of global trends are radically changing the way we operate, in seemingly unpredictable ways: the growing pressure on natural resources; the challenge of demographic shifts (aging in the West and youth bulges in many emerging economies) and their impact on talent acquisition and retention; social media... Add to this, organizational uncertainty over resources, sponsorship and culture. It is no surprise that many find the task of managing multiple strategic initiatives somewhat hit-or-miss. Indeed, strategic initiatives have a rather unimpressive success rate of around 30%. This is particularly true of growth initiatives, which are critical in the current environment, as well as of business transformation initiatives, which help build internal capabilities.
What can you do to improve your company’s success rate? Well, quite a lot actually. First, you need to understand what kind of uncertainty you’re dealing with and then think about what level of commitment to action is appropriate, given the uncertainty levels. Second, you need to think about how you will implement.
Accounting for uncertainty
Not all uncertainty affecting strategic initiatives is the same: the type and degree differ. The two primary types of uncertainty are:
• External strategic uncertainty: How will the regulatory environment change? Will the product match customers’ expec-tations? Will the technology be available in time? Will the suppliers be able to deliver?
• Internal execution uncertainty: How many initiatives can you undertake at one time? Does the culture support implementation? Will the processes and structure allow for roll-out? How many internal and external stakeholders will need to be involved? How will they react?To what extent will they feel the urgency for change versus satisfaction with the status quo?
In order to be able to frame and categorize the uncertainty, here a few steps to follow:
- List five key external uncertainties affecting your business: e.g., in terms of technology, regulation, customers or suppliers.
- List five key internal uncertainties: e.g., capabilities, culture, stakeholder readiness, etc.
- For each initiative, list what you know and what you don’t know.
- Get data for the things you don’t know.
- List the factors that are truly unknowable.
- For the factors for which some data is available, categorize the level of external strategic uncertainty and internal execution uncertainty.
- Map your initiative according to these levels of uncertainty
External strategic uncertainty
Levels 1 and 2: Initiatives with low strategic uncertainty are the low-hanging fruit that need to be picked. These are obvious opportunities that need to be exploited in order to extend and defend the current business. There may be some technical uncertainties, which need to be considered as risks and contingencies. Common drivers of uncertainty include cost, market demand, technical performance and competition. But the company is likely to already have some capabilities that can be built upon. Typical examples of strategic initiatives in this space would be supply chain enhancements to reduce costs or improvements in customer relationship management.
Levels 2 and 3: For initiatives where there is some strategic uncertainty – for example which require building new assets or capabilities or entering new markets – the risk needs to be quantified. To do this, data needs to be collected and analyzed, and likely scenarios compared. In this way, uncertainty becomes risk. As a result of scenario planning, some actions may emerge as necessary in all
scenarios. These are the robust actions that need to be undertaken in any event. In other cases, commitment to action is more dependent. Piloting could be a first step toward implementation. Tools to help evaluate strategy here include game theory, scenario planning and real options analysis.
In 2004, Best Buy’s CEO Brad Anderson decided that the company should not be competing on price but rather on its customer centricity. The Customer Centricity program was launched in response, focusing on the most profitable customer groups that shopped at Best Buy, and training store employees to provide better service. It rolled the program out to 32 test stores initially before implementing at 110 North American stores (and allocating more than $50 million to capital expenditure).
Levels 3 and 4: Initiatives with a high level of strategic uncertainty have the biggest risk associated with them, as well as the biggest potential reward. These initiatives are the potential sources of innovation. Building scenarios and testing through fast feedback pilots in different market segments allows the identification of viable options for future businesses. Remaining flexible has the advantage of maximizing the number of opportunities that could be captured. However, at a certain point, commitment to one course of action is required in order to gain competitive advantage.
In addition to the tools that can help evaluate strategy under levels 1, 2 and 3, latent demand analysis, qualitative-based scenarios with representative outcomes, and sensitivity analysis can help to figure out which action to commit to. For situations with significant unknowables and multiple uncertainties (e.g. major shifts in politics, social environments, technology and economics, as well as interaction effects), it may be helpful to conduct a backward induction analysis or pattern recognition exercise, or to examine similar industries or situations.
3M’s corporate entrepreneurship system results in a large number of initiatives with a high level of strategic uncertainty. Its incentives and culture favor the proliferation of ideas. These are then funneled through successive stages of a selection process, in order to concentrate investments of time and resources on high potential businesses.
Internal execution uncertainty
The above levels of uncertainty assume that the internal environment is certain and supportive. But the uncertainties around organizational factors and processes also need to be considered. Execution uncertainty refers to the degree of security a strategic initiative faces in terms of both availability of resources, capabilities and skills and of culture, including expertise in change management. Determining the level of execution uncertainty can help gauge the best way to implement the strategic initiative internally:
Level 1 initiatives have a low degree of execution uncertainty. Sponsorship, communication, validation (through social proof pilots, i.e. low risk yet representative proof-of-concept pilots which can demonstrate the benefit of the initiative to the organization) and involvement of the best people can help lead to a smooth roll-out.
Level 2 initiatives have some degree of execution uncertainty. It is key to convince internal stakeholders of the benefit of the initiative. Depending on the context, validation can be gained through social proof pilots, external benchmarking, clearly articulating the business case, or seeking external help.
Level 3 initiatives face a high degree of execution uncertainty. Growth initiatives often fall into this category. It is best to keep them off the radar screen until they reap a demonstrable success, since if the company is not ready for failure they will be cut. Nestlé launched GLOBE in 2001 (a multi-country, multi-business unit ERP rollout). The objective of this worldwide initiative was to streamline Nestlé’s supply chains, eliminate wasteful purchasing practices, and take the best administrative practices and spread them throughout the company’s operations. Nestlé had 14 different enterprise planning systems from SAP in place in different countries. GLOBE replaced them all with a new one, based on new internet-based software known as mySAP.com. It faced a great deal of internal resistance initially, but by creating early successes and demonstrable wins, it was able to successfully implement the program.