The new innovation process has been accepted and begun to produce results, but is not yet entirely satisfactory.
Untangling spaghetti: How innovation changed at Oticon (A)
Summary
The bottom-up “Spaghetti Organization” for pioneering innovation at Oticon was successful growing the top line for almost two decades, but graduall...
Reference
IMD-7-1527
Copyright
©2014
Copyright owner
IMD Copyright
Organization
Oticon
Industry
Healthcare, Medical Device
Available Languages
English
Contact
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Untangling spaghetti: How innovation changed at Oticon (B)
Summary
The management team introduced a “cultural revolution” to support the new innovation process, followed by an innovation workflow involving project ...
Reference
IMD-7-1528
Copyright
©2014
Copyright owner
IMD Copyright
Organization
Oticon
Industry
Healthcare
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Untangling spaghetti: How innovation changed at Oticon (C)
Summary
The new innovation process has been accepted and begun to produce results, but is not yet entirely satisfactory.
Reference
IMD-7-1529
Copyright
©2014
Copyright owner
IMD Copyright
Organization
Oticon
Industry
Healthcare, Medical Equipment
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Women must play leading role in era of ‘fair AI for all’
Summary
The ability of women to empathize and act ethically makes them ideally placed to lead us into a future where AI benefits all society, not just the wealthy.
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The power of limits: Eno’s strange exercises for innovation
Summary
Visionary composer Brian Eno uses “strange exercises” to help foster creative conditions for writing new music – exercises that can be readily adapted to innovate in business. Visionary composer Brian Eno uses “strange exercises” to help foster cr...
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Business and Science - Partners for sustainability
Summary
Business sustainability can be promoted by reconciling corporate objectives with scientific insights.
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The business value of gamification: 5 tips for success and 2 pathways to failure
Summary
Gamification projects can result in very different outcomes, depending on which features are included – and which are left out. Here are five tips for success and two mistakes to avoid. Gamification projects can result in very different outcomes, ...
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The five types of negotiators: Understanding diverse negotiator styles
Summary
This note, designed for use in sessions and programs on negotiation, explores five distinct negotiator types: competitor, collaborator, strategist, innovator and problem solver. Each type has unique characteristics, strengths and weaknesses that come into play in negotiation scenarios. The competitor is assertive and results-focused, excelling in crises but potentially struggling with long-term relationships. The collaborator seeks win-win outcomes and thrives in complex negotiations. The strategist is analytical and methodical, focusing on long-term outcomes. The innovator is adaptable and creative, finding unique solutions in dynamic environments. The problem solver is practical and efficient, focusing on workable solutions. The note provides detailed profiles of each type, including their approach, assumptions, strengths and weaknesses, and it also makes recommendations for improvement. It offers guidance on identifying these types and suggests strategies for effectively negotiating with each one. A comparative analysis explores how the types differ in primary focus, approach to conflict, and risk tolerance. The framework builds upon previous negotiation models while offering a more comprehensive and actionable categorization. It also discusses cultural considerations in negotiation styles and includes a self-assessment tool to help readers identify their own negotiation style.
Reference
IMD-7-2596
Copyright
©2024
Copyright owner
IMD Copyright
Available Languages
English
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Sheng Siong Supermarket in Singapore: A unique values-based advantage?
Summary
Founded by Lim Hock Chee in 1985, Sheng Siong has evolved from a humble grocery store into a leading supermarket chain in Singapore, renowned for its cost-effective pricing and commitment to customer satisfaction. Mr Lim’s unique philosophy, which emphasizes self-cultivation, perseverance and positivity, has been instrumental in shaping Sheng Siong’s culture and driving its success. Under his guidance, Sheng Siong has grown to over 74 stores, expanded into China and embraced digital innovation while staying true to its heartland roots. However, with evolving consumer behavior and increasing competition from online platforms, Sheng Siong faces new challenges. Can Mr Lim’s philosophy continue to inspire innovation and guide Sheng Siong toward sustained growth and success in the future?
Reference
IMD-7-2589
Copyright
©2025
Copyright owner
IMD Copyright
Organization
Sheng Siong Group
Industry
Consumer Services, Retail
Available Languages
English
Contact
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SURFing the TSUNAMI: A framework for assessing and adapting in turbulent times
Summary
This technical note introduces two powerful frameworks for navigating complex, rapidly changing business environments: TSUNAMI and SURF. The TSUNAMI framework provides a comprehensive tool for assessing external challenges across seven dimensions: technological disruption, socio-economic shifts, upheaval potential, network vulnerability, accelerating climate impacts, market transformation, and impact intensity. The SURF framework complements this by focusing on developing adaptive organizational capabilities: strategic thinking, unified ecosystem leadership, resilient organization and flexible tenacity. The note offers detailed explanations of each framework, practical assessment tools and guidance on their application. It serves as a standalone resource for leaders and organizations seeking to enhance their ability to thrive in turbulent times. Additionally, it provides the theoretical foundation for the GreenGro case series (A) and (B) (IMD-7-2627 and IMD-7-2628), which illustrates the practical application of these frameworks in a real-world scenario. Whether used independently or in conjunction with the GreenGro cases, this technical note equips readers with valuable tools for systematic analysis of complex business environments and development of adaptive organizational capabilities. It is designed to be relevant across various industries and applicable to different levels of management education, from advanced undergraduates to executive education participants.
Reference
IMD-7-2629
Copyright
©2024
Copyright owner
IMD Copyright
Available Languages
English
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The ‘responsibility paradox’ in era of sharecropper capitalism
Summary
Many new businesses have emerged in recent years with few employees, no roots in the community, and heavily reliant on Big Tech for survival.
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Lessons from a legacy: Keeping business and family in balance to create a multigenerational enterprise
Summary
Bruce Grossman shares his family’s journey from mining to building Arca Continental, Latin America's second-largest Coca-Cola bottler, and their commitment to legacy and impact.
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Do you know how to navigate the authenticity paradox in leadership?
Summary
Balancing authenticity with workplace demands poses a challenge for leaders striving for integrity. How can you reconcile your true self with organizational expectations? Balancing authenticity with workplace demands poses a challenge for leaders ...
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