Ref: IMD-7-2242

Case study

Reference: IMD-7-2242

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Zuellig Pharma (C): Taking the next leap

Katharina Lange
Tawfik Jelassi

By Professor Katharina LangeKatharina Lange, Professor Tawfik JelassiTawfik Jelassi and Pallivathukkal Cherian Abraham

Case (C) is set in July 2020 when John Graham took over as Zuellig Pharma’s new CEO and he needed to decide how to take the company forward. Prior to that, John Graham had effectively led the company’s Commercial Solutions business.

However, as the new CEO he needed to manage the entire portfolio of new solutions businesses and investments in digital startups. Zuellig Pharma had successfully navigated the first six months of the COVID-19 pandemic. It had benefited from its earlier efforts to increase the robustness of its supply chain as well as the resilience and dedication of its employees.

The COVID-19 crisis had accelerated the roll-out of its new e-commerce platform, which allowed for online ordering and cash collection. At the same time, the company had suffered financially because some costs had significantly increased.

Zuellig Pharma faced an even more difficult environment with new stakeholders (like patient groups and Ministries of Health) playing a more important role. Given these challenges, its leadership needed to decide how to take the company forward and ensure that it continues to thrive in the future.

Learning Objective

Continuation of Case A

Keywords Leadership, Leadership Strategy, Strategic Change, Transformation
Settings South-Eastern Asia, Singapore
Zuellig Pharma, Health Care, Pharmaceuticals
Type Field Research
Copyright ©IMD - 2020
Related material Teaching note
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Reference: IMD-7-2242

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Reference: IMD-7-2242

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