Swisscom started introducing agile work practices within the IT organization in 2016 – 2017 leading to a bi-modal organization. After realizing the benefits, the company started scaling these practices throughout the rest of the organization. This allowed Swisscom to reduce lead times by half and making significant contributions to strategic cost saving goals. The transformation was iterative and required a lot of learning on behalf of the teams but also management. Agile ways of working empower teams yet also actively require managing the associated changes.
Case study
Reference: IMD-7-2062
Order this case studyScaling agile at Swisscom (Video Case)
Keywords | Agility, Change, Information Technology, Operations, Organization, Organizational Change, Software Development, Speed, Strategy |
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Settings |
Europe, Switzerland Services 2018 |
Type | Field Research |
Copyright | ©2019 |
Language | English |
Reference: IMD-7-2062
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