A similar point applies to cloud computing and the industrial internet of things (IIoT). Sensors in shipping containers may improve the tracking of goods through a historically opaque shipping system but, when those containers are stranded in the Suez Canal, sensors make little difference – knowing where the goods are is not the issue.
In short, many emerging technologies may help improve efficiency or speed of operations in the normal course of business, but they offer limited resilience benefits in less usual, more testing times. When it comes to resilience, just three technologies are currently of real, consistent value.
1. AI
Combined with big data from across the supply chain and from external sources, AI enables companies to use predictive analytics to identify and assess the impact of emerging problems, such as localized disruptions to production sites or transport systems. For some companies, AI supported a rapid, effective response to the challenges of the pandemic.
AI is particularly useful when companies face temporary disruptions; disruption to transport or infrastructure; and shortages of products or materials. Its effectiveness is enhanced when it is used in tandem with system integration: the better the quality of operational data a business has collected, the more accurately AI can analyze the likely impact of potential next steps.
2. Simulation
The second key technology for resilience, simulation, has been used for decades in supply-chain optimization for testing different scenarios, and it is particularly useful for understanding the implications of events for lengthy, complex supply chains. What happens if there is a temporary disruption to a key supplier or if demand soars in one of your biggest markets? Is your warehousing infrastructure able to cope with this demand? Do you have adequate transportation systems? Simulation tools such as AnyLogic can help identify problems and inform mitigations.
Today, simulation is useful for temporary disruptions, demand increases, and disruptions to transport or infrastructure. Several companies have reported that the value of simulation is enhanced when it is used alongside AI and big data, and system integration (see below).
3. System integration
One of the most useful approaches for the mitigation of supply-chain disruption may not be regarded as groundbreaking in the same way as AI or other Industry 4.0 tools, but it is nonetheless essential to supporting resilience.
In simple terms, system integration is about the interoperability of different software systems across the supply chain, often via a central “control tower.” This could mean, for example, bringing together purchase-order status information from suppliers’ factories; data relating to stock movement through shipping or warehouse systems; and real-time stock-taking, online or in stores, providing a clear picture of stock flow that can be used to inform mitigatory action and forward planning
Businesses have often suffered from something of a perception gap when it comes to system integration, but it is now widely considered plausible that such an approach can increase the adaptive capability – and, therefore, the resilience – of supply chains. It is helpful for temporary disruptions, disruptions to transport or infrastructure, and global shortages of products or materials.
Matching technologies to disruptions
The table below summarizes the applicability of different technologies in mitigating the six types of disruption.