Managing information, people, and it to improve business performance: The five-year journeys of two retail banks (Revised)
This case compares the five-year journeys of two retail banks in managing information, people and information technology to affect business performance. Participants are asked to point out the major differences between the two retail banks in the ways they have managed information, people, and IT capabilities. They are asked to describe the impact these differences have had on the business performance of each bank. Finally they are asked to recommend changes to the two banks, so Bank A can sustain superior business performance, and Bank B can significantly improve business performance. Key elements in this analysis are Information Behaviors and Values, Information Management Practices, and IT Practices.
Cranfield University
Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]
Harvard Business School Publishing
60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]
NUCB Business School
1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]
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There is a Chinese saying that wealth does not last beyond three generations, and the reality is that sustaining family businesses is a significant...
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