Most people assume that the music industry was disrupted by Apple and Spotify, that Uber killed taxis and Airbnb upended hotels. The face of disruption, i.e. the disruptor, is a convenient target, but the true source of disruption is often harder to uncover. The trap is to confuse disruptors with disruption.
Many banks have fallen into this trap and are responding with a veritable frenzy of activity to ward off the many disruptors – a powerful triumvirate of FinTechs, challenger banks (like Atom Bank, Tandem Bank, Monzo, Starling Bank, N26, and Revolut), and digital giants (like Apple, Amazon, and Ant Financial). These disruptors are formidable foes – challenger banks, for example, have attracted more than 2.5 million customers and USD $1 billion in funding since 2014. The market power and hype of these disruptors has been growing, but even after years of activity, they are still outsiders in most of today’s economies. Of the main players, only Revolut has so far announced breaking even. Some bank executives are quietly suggesting that the worst is behind them.
However, the true worth of disruptors lies in their ability to identify and exploit industry disruption. Thus far the disruptors are providing what the industry has always provided; they are just doing it cheaper, faster, and perhaps most importantly, simpler. Incumbent banks should ask themselves the following question: What types of value do these disruptors create for customers that is fundamentally different from what we create?
While banks are being distracted by the current cadre of FinTechs vying for their core business, a true industry disruption is about to be unleashed: Open Banking. In Europe, the vanguard of this disruption comes in the form of the EU’s Payment Services Directive 2 (PSD2), due to come into full force in September 2019. PSD2, and other Open Banking initiatives, represent a significant step towards the potential commoditization of core banking services across retail and commercial arenas. More specifically, PSD2 requires that banks allow customer-requested third-parties the connectivity needed to access customer account data and initiate payments. This will level the playing field in the financial services industry on a distribution level within the EU. Open Banking is however a global phenomenon, and similar regulatory movements can be observed all around the world, for example in Australia, Hong Kong, or Japan.
At the core of Open Banking lies the ability to access customer data via Application Programming Interfaces, or APIs. Since PSD2 is only defined in legal terms, many large banks decided to follow a de facto standard approach and set the (technical) terms of competition themselves. A few banks such as BBVA have leaped on the opportunity to be first movers in this realm. What most banks have overlooked however, is that the real prize does not lie in setting the technical standard for Open Banking APIs. Banks should think hard about what comes after customer data is openly accessible to competitors and third-party service providers.