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In late 2023, when the management team at the consumer packaged goods company Reckitt considered adopting gen AI, potential use cases spanned the business—from drafting presentations to delivering customer support to optimizing procurement contracts. Many of the use cases guaranteed time savings and an immediate return on investment, but they ap…
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Recent US-Cambodia and US-Malaysia trade agreements include ‘poison pills’ echoing an earlier precedent, United States-Mexico-Canada Agreement (USMCA). For trading partners navigating intensifying US-China geopolitical rivalry, these provisions complicate hedging strategies. In practice, the bite of these provisions may be less than their formal…
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How do individuals evaluate their capacity to contribute to positive social change when choosing careers? Drawing on construal level and prosocial motivation theories, we examine how contact with social issues and potential beneficiaries shapes individuals’ self-evaluations, and how these self-evaluations influence their social entrepreneurial a…
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We investigate family CEO birth order as an antecedent of family firms’ CSR behavior. Despite psychology literature recognizing it as a key predictor of individual behavior, birth order has been largely neglected in management research. Drawing on behavioral economics and evolutionary psychology—specifically, the Family Niche Model—we identify e…
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Non-family managers play a crucial role in fostering innovation within family firms, yet their impact remains debated due to inconsistent research findings and a lack of comprehensive synthesis. This study integrates this effect through a meta-analysis of 213 effect sizes from 101 studies. The results demonstrate a positive influence of non-fami…
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Does the use of a certain type of ethical language indicate that managers are failing to behave in a socially responsible manner? Managers are increasingly using language related to ethics, values, and corporate purpose in their communications with stakeholders. However, while economic models argue that “talk is cheap,” we predict that some ethi…
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Why is there such a disconnect between customer centricity as a concept and its actual application by firms? Spanning all business model dimensions, our research points to three traps that cause organizations to lose focus on customers over time: product focalization, rigid organizational boundaries, and a fixed-pie mindset. While these traps ar…
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Businesses are adopting artificial intelligence at pace, and spending heavily to do so. Big Tech alone plans to invest more than US$660 billion (S$844 billion) in 2026. But for most companies, spending is running ahead of visible returns. A flood of new AI tools has entered the workplace in recent months, taking over routine tasks in sectors fro…
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To some, Apple is starting to look like a company on the back foot. The appointment of Mr John Ternus, a long-time hardware chief, to CEO only sharpens the question of whether the US$4 trillion (S$5 trillion) company can keep pace in artificial intelligence, as the technology upends the industry. Mr Ternus prepares to take the reins in September…
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Ask a roomful of executives whether their company takes sustainability seriously, and almost every hand goes up. But ask whether their sustainability investments are generating real commercial returns, and the room may get quieter. The gap between those two answers is not a mystery. It is a strategy problem and it begins with a mindset. Over the…
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