Ref: IMD-7-1985

Case study

Reference: IMD-7-1985

Order this case study

Performance development at GE: Shaping a fit-for-purpose performance management system (A)

Anand Narasimhan
Jennifer Jordan

By Professor Anand NarasimhanAnand Narasimhan, Professor Jennifer JordanJennifer Jordan and Shih-Han Huang

In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the company more customer centric, lean and agile.

With the spread of FastWorks within GE, a startling conclusion became evident – the existing performance management system might no longer be fit for the company’s new direction.

This case series follows the journey of GE’s new performance management system, Performance Development, and its [email protected] app. By utilizing FastWorks in its development process, the HR team was able to leverage customer feedback and rapid prototyping to build a new system with unique features, such as instantaneous feedback, upward feedback and removal of employee ratings.

Learning Objective

Identify the need to align appraisals and incentives to complement company strategy; discover success factors for working in an agile manner in a complex organization; explore best practices in change management; adapt HR processes for the next generation of workers.
KeywordsAgility, Change Management, Fast Prototyping, Feedback, Human Resources, Millennials, Performance Appraisal
SettingsNorthern America
General Electric
TypeField Research
Related materialTeaching note
Order this case study

Reference: IMD-7-1985

IMD case studies are distributed through case clearing houses. In order to browse the collection and purchase copies please visit the links below.

The Case Centre, UK Office

Cranfield University

Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Fax +44 (0)1234 751125
Email [email protected]

The Case Centre, US office

Babson College

Babson Park, Wellesley MA 02457, USA
Tel +1 781 239 5884
Fax +1 781 239 5885
Email [email protected]

Harvard Business School Publishing

60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]

Asia Pacific Case Center

NUCB Business School

1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]

Copyright information

IMD retains all proprietary interests in its case studies and notes. Without prior written permission, IMD cases and notes may not be reproduced, used, translated, included in books or other publications, distributed in any form or by any means, stored in a database or in other retrieval systems. For additional copyright information related to case studies, please contact Case Services.


Information Center for additional information on IMD publications

Keep reading

Back to top