Your online learning journey

Designed to sharpen your critical thinking skills.

Your online learning journey

Designed to sharpen your critical thinking skills.

Frame your problem, think critically and engage with your stakeholders

As a manager or aspiring leader, you know that to rise through the ranks requires strong and creative problem-solving skills. To get to the top, business leaders need to act and react to the priorities set for the organization.

They must exercise their critical thinking capabilities and decide which issues to focus on and when. So, what are the essential elements of effective problem-solving that you can apply to your particular scenario?

The program is structured into five units, covering the following topics:

Unit 1: Use an integrative process
  • Learn to recognize when a problem requires a systematic approach.
  • Articulate how the process works and how each part contributes.
  • Understand why engaging stakeholders is critical throughout the process.
Unit 2: Identify your problem
  • Learn how to develop an SCQ sequence and how to frame your problem.
  • Apply the Holding Hands, Dolly the Sheep and Watson rules to the SCQ sequence to make it robust.
Unit 3: Understand your problem
  • Learn how to map out all the possible problem causes using a WHY map.
  • Identify which causes are at the root of the problem.
  • Update the SCQ sequence to integrate new information.
  • Learn how to apply MECE thinking.
Unit 4: Create a high-impact solution
  • Identify and organize all the potential solutions using a HOW map and determine which are feasible.
  • Identify a set of criteria that represents your stakeholders’ views.
  • Create a decision matrix to rank the attractiveness of the options.
Unit 5: Align actions and convince stakeholders
  • Craft a storyline to defend your thinking while being empathetic to stakeholders.
  • Learn when it makes sense to use other frameworks.
  • Know how to see the big picture and plan your next actions.

Themes you will explore

Problem framing

Thinking creatively

Thinking critically

Question mapping

Hypotheses testing

Decision making

Engaging stakeholders


You will have a dedicated learning coach, making sure you receive a highly individualized learning experience.

Your professional learning coach accompanies you through your 5-week learning journey on this Complex Problem Solving online course. They provide support and feedback as you apply your learning directly into your workplace, where it has an immediate impact.

Their input helps you translate your learning to your particular context. By spreading this feedback regularly throughout the program, you’ll be sure to embed your ongoing learning directly in your daily work.

Your professional learning coach interacts with you via video, in writing, and over the phone. You have calls, spread across the 5-weeks, at intervals that consolidate your learning.

Your learning coach helps you

Define your learning objectives
Review your progress on a weekly basis
Overcome your challenges
Translate what you learn to your own context