Changing the culture at XYZ Airlines

In March, I published an essay called “How Organizations Lose Their Minds.” I argue that the company firing employees the fastest in the name of AI redundancy is going to fail the fastest. That’s because I’ve seen it in Circuit City, which ran exa...

Responding to calls for insight into tangible social outcomes of firms’ international activities, this article examines whether and, if so, how home-country institutional pressure (stemming from the media, non-governmental organizations, labor law...

“I am done. I feel like staying in bed until the next holiday” a leader said to me last month, slumping into his chair at the end of a long meeting. “And it pains me, because my example is needed more than ever.” Over the past year, I have heard v...

Social networks play a role in exacerbating or ameliorating inequality. The persistence of network-based inequality is well documented. However, the mechanisms that disrupt this unequal access to resources remain poorly understood. This study inve...

Frontline employees (FLEs) often encounter unpredictable customer requests and operational inconsistencies, forcing them to improvise and deviate from standardized procedures to provide high-quality service. Although the potential benefits of this...

On paper, everything with the project looked fine. Deadlines were being met, the work was on track, and meetings ran efficiently. But beneath the surface, this high-performing manager told us, “I was holding it together on the outside, yet inside,...

Walk into almost any organisation and you will hear the same refrain: ‘We promote on merit here.’ Yet the data keeps telling a different story. Women are still underrepresented in senior roles, even in sectors where they make up most of the workfo...