Case Study

Kerstin Berger (B)

5 pages
November 2007
Reference: IMD-4-0294

Confounding all expectations, Tina Orton returns to L-Bank several months after her breakdown /burnout. Her former colleague Kerstin Berger is now her boss. Berger, Orton and the entire L-Bank IT organization have to learn to deal with the complex and potentially embarrassing situations associated with burnout and re-integration, and more importantly, to try to head off other such situations in the future. By the end of the case, with support from Berger, Orton has become a highly-valued project manager and a mentor to others. She particularly dedicates herself to improving the company’s recruitment and induction processes.

Learning Objective

To see that people in even the most difficult situations can recover and grow; to illustrate that any HR process is only as good as the people that implement it; to test assumptions about what it means to be successful, to burn out, to be resilient, and to learn.

Keywords
Burnout, Career, Information Technology, Coaching, Stress, Expatriate, Training, Culture
Settings
Switzerland
2006
Type
Generalized Experience
Copyright
© 2007
Available Languages
English
Related material
Teaching note
Case clearing houses
IMD case studies are distributed through case clearing houses. In order to browse the collection and purchase copies please visit the links below.

The Case Centre

Cranfield University

Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Email [email protected]

Harvard Business School Publishing

60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]

Asia Pacific Case Center

NUCB Business School

1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]

Contact

Research Information & Knowledge Hub for additional information on IMD publications

Looking for something specific?
IMD's faculty and research teams publish articles, case studies, books and reports on a wide range of topics